Decommissioning of Maxis Sure Signal (Maxis 3G Signal Booster)

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• What is Maxis Sure Signal (Maxis 3G Signal booster)?

  Maxis Sure Signal is powered by 3G technology, it was launched back in 2014 and it was provided free of charge for selected customers (individuals and business) who were facing limited indoor network coverage. 
  

• Why is Maxis decommissioning Maxis Sure Signal (Maxis 3G Signal booster)?

  Maxis Sure Signal (Maxis 3G Signal booster) have reached its end-of-life status. We will be decommissioning Maxis Sure Signal in phases starting from 24 May 2023. 
  

• How will I continue to enjoy good call quality?

  To ensure you stay connected with voice call when you are indoor, we strongly advise you to turn-on Wi-Fi Calling or Voice over WiFi and VoLTE on your smartphone. 

  • To enjoy, update your phone’s operating system and select ‘Enable WiFi Calling’ and ‘Enable VoLTE’ in your phone settings. To learn more, visit Experience Maxis VoLTE & VoWiFi Today | Maxis Malaysia
    

• What should I do with the device of Maxis Sure Signal(Maxis 3G Signal booster)?

  You may dispose it. The device is already end of life and is no longer supported by manufacturer. 
  

• What if after the enablement of VoLTE and Wi-Fi calling, I am still facing poor indoor call quality?

  Please reach out to us via WhatsApp at +60123451123 and select Report Maxis Network & Service Fault if your Maxis/ Hotlink mobile is registered under a personal name/ NRIC.
  

  For Business customers, please call 1919 from your Maxis mobile or 1800821919 from other Malaysia fixed and mobile lines.