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Terms & Conditions

Service Specific Terms & Conditions - Maxis Postpaid ("SSTC")

Version 9th October 2024

    1. Maxis Postpaid Plan(s):Comprise(s) of Maxis Postpaid 79, 109, 139, 169 and 199 rate plans.
    2. You:Person(s) signing up for the Maxis Postpaid Plan(s).
    3. The use of Maxis Postpaid Plan(s) and Service(s) is subject to the General Terms & Conditions (“GTC”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-consumer/, this Service Specific Terms & Conditions – Maxis Postpaid (“SSTC”), Maxis Fair Usage Policy (“Maxis FUP”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/ and any other applicable terms and conditions available at https://www.maxis.com.my/en/terms-conditions/.
    4. Capitalised terms herein have the same meaning as defined in the GTC.
    5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions (“STC”), shall be construed in the following order of precedence:(a) SSTC; (b) GTC; and (c) STC.
    6. We reserve the rights without liability, to revise this SSTC, Maxis Postpaid Plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Maxis Postpaid Plan(s) and Service(s) at https://www.maxis.com.my/en/terms-conditions/, including changes to the Agreement. If you do not accept such revisions/changes, you are required to terminate the Maxis Postpaid Plan(s) and/or the use of the Services(s) under the Maxis Postpaid Plan(s) in accordance with this SSTC by giving us notice within fifteen (15) working days from the Effective Date, failing which you are assumed to have accepted the changes. Save where terminated based on the foregoing, any continued use of the Service(s), and/or the Maxis Postpaid Plan(s) (after the Effective Date of any revision/change to the terms and conditions of the Agreement, Services, and/or Maxis Postpaid Plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same.
    1. You are ineligible to subscribe for Maxis Postpaid Plan(s) if you owe us any payments.
    2. Maxis Postpaid Plan(s) is inapplicable to you if you are a commercial user and/or bulk subscriber.
    3. We reserve the rights to alter the eligibility criteria at any time.
    1. The Maxis Postpaid Plan(s) structure is set out in the attached Appendix and also published on our official website at https://www.maxis.com.my/mobile-plans/, as updated by us from time to time. Charges published are exclusive of all applicable taxes.
    1. A deposit of RM300 is chargeable to non-Malaysians subscribing for any Maxis Postpaid Plan(s).
    2. Non-payment for any one of the Service(s) under the Maxis Postpaid Plan(s) may result in suspension or barring of all the Services until the outstanding amount is paid.
    1. You agree and accept that the unlimited Minutes Allocation for voice and unlimited SMS Allocation applicable to the Maxis Postpaid Plan(s) only applies to the following:
      1. domestic mobile ON-net usage (Maxis to Maxis calls and SMS’) for Maxis Postpaid lite & start (excluding OFF-net usage (calls and SMS’ from Maxis to other Service Provider), calls to fixed lines, video calls, calls to numbers with special charges e.g. 1-300/1-700/600 & 121, TM100, 1MOCC and 080-prefix numbers for border calls to Brunei).
      2. domestic mobile/fixed ON-net & OFF-net usage for Maxis 79, 109, 139, 169, 199 (excluding, video calls, calls to numbers with special charges e.g. 1-300/1-700/600, 121, TM100, 1MOCC & 080-prefix numbers for border calls to Brunei).
      3. standard person-to-person calls or texts and not for any commercial and/ or non-personal usage.
      4. non multiple simultaneous calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.
    2. Please refer to Appendix attached to this SSTC for applicable Charges on calls and SMS made outside of the scenarios in Clause 13 above.
    1. For data allocated with the Maxis Postpaid Plan(s), you agree and accept that:
      1. Maxis may at its absolute discretion limit the quality of video streaming and/or browsing speed if the combined mobile data usage of your principal line and your shared line(s) exceeds 300GB (4G) in a month;
      2. The mobile internet package allocated within the Maxis Postpaid Plan(s) is exclusively for domestic usage only;
      3. You may purchase one-time passes to add more data (non-recurring) BEFORE you exceed your mobile internet package allocation. Such upgrade is available through your UMB, Maxis app, Maxis Online Account or WAP menu and accessible through your Mobile Device or other available devices or channels as we may inform you from time to time;
      4. You can opt for upgrades or downgrades of the Maxis Postpaid Plan(s) at any Maxis stores or by calling our contact centres (123); and
      5. If you upgrade or downgrade your existing plan to any Maxis Postpaid Plan(s), the monthly fees of your existing plan and your new Maxis Postpaid Plan will be pro-rated against your billing cycle date. However, you will start enjoying the Mobile Internet Package allocation of your new Maxis Postpaid Plan upon effective upgrade or downgrade. You will be charged the full monthly fee applicable to your new Maxis Postpaid Plan the following billing cycle.
      6. If you downgrade your existing Maxis Postpaid Plan(s) with an active Maxis Device Contract (which terms and conditions are at https://www.maxis.com.my/en/terms-conditions/devices/contract/device-contract/ or Maxis Zerolution Contract (which terms and conditions are at https://www.maxis.com.my/en/terms-conditions/devices/contract/zerolution/), you will incur and shall be responsible to make payment for Early Termination Charge as stipulated in the foregoing applicable terms and conditions respectively.
    1. The rates outlined in the Maxis Postpaid Plan(s) structure do not account for usages while on an overseas roaming network. Whilst roaming overseas, the prevailing data roaming charges at https://www.maxis.com.my/lifestyle/roaming-idd/international-roaming/ shall apply.
    1. You must:
      1. ensure you have a 5G capable, supported and enabled Mobile Device to access/ utilize the 5G network. A 5G software update from the device manufacturer may be required which will not be the responsibility of Maxis;
      2. located within the 5G network coverage area. A map of 5G network coverage area can be found at https://www.maxis.com.my/en/about-maxis/5g-network/#5g-map; and
      3. have a 4G LTE enabled SIM. You may check your SIM status by dialing this code *100*8*5# from your phone.
    2. The 5G service(s) is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you’ll automatically switch to any of our other available networks.
    1. Maxis does not represent, warrant, undertake and/or guarantee that the 5G service(s) will be:
      1. provided without errors;
      2. uninterrupted; and/or
      3. that your experience of the existing services which you are subscribing from Maxis on our other available networks will not be impacted in an adverse manner,
      and that Maxis will and is able to correct or rectify all or any part of the errors, interruption or such adverse impact to the existing services. You understand and acknowledge that the services offered pursuant to the 5G service(s) may be subject to limitations, delays and other problems inherent in communication facilities and network and or the third party 5G network, including the internet and Maxis shall not be responsible to you and/or any third party for any delays, delivery, failures, or other damage or loss resulting from or in connection with such problems.
    2. Without derogating from the disclaimers and limitation of liability under the GTC which are applicable to you, Maxis makes no representation or give any condition, indemnity, warranty, guarantee, whether express or implied, about whether the services offered pursuant to the 5G service(s) will operate and be compatible with any Content, Equipment, hardware or software or that it will be compatible with the national 5G wholesale network. You acknowledge and agree that Maxis relies on one or more third party service providers in relation to the 5G service(s) (including its availability and continuity) and as such, to the fullest extent permitted by law, Maxis excludes any liability and shall not be liable to you and/or any third parties whether in contract, tort or otherwise for any loss, damage or liability incurred or sustained by you and/or any third party (including loss of revenue or loss of services or connectivity) caused by or in relation to any delay, failure, breakdown, inability to use or access, interruption or disruption by any of our third party service providers including Maxis’ third party service provider of the national 5G wholesale network or in respect of interruption or adverse impact to existing services subscribed from Maxis arising from your purchase of the 5G service(s).
    3. Notwithstanding anything to the contrary in this SSTC, you acknowledge and agree that:
      1. you have not relied on any representation, warranty, statement or similar made by Maxis’ third party service provider of the national 5G wholesale network in connection with your decision to use or the manner in which you will make use of the 5G service(s) including where such 5G service(s) is provided to you as part of products or services (or bundled products or services) by Maxis;
      2. you are solely responsible for your decision to use, and the manner in which you will make use of, the 5G service(s) and does so at your own risk (including where the 5G service(s) is used in connection with the preservation of life or property);
      3. you are solely responsible for making your own decisions on appropriate alternative redundancy, connectivity and data solutions in the event the 5G service(s) is unavailable, disrupted or operate with error;
      4. the 5G service(s) will not necessarily operate without error and will not always be available;
      5. Maxis’ third party service provider of the national 5G wholesale network does not owe you any duty of care or similar duty and you release Maxis’ third party service provider of the national 5G wholesale network from any liability arising from your use of the 5G service(s); and
      6. you must not do anything that may interfere with Maxis’ third party service provider of the national 5G wholesale network and/or connect or knowingly permit any third party to connect any equipment to the 5G network.
    1. We reserve the rights at any time at our sole discretion whether with or without notice to you and without being liable to you and/or any third party, to immediately interrupt, bar, suspend or restrict the Maxis Postpaid Plan(s) (including 5G service(s)) for such time as we see fit, withdraw or terminate, discontinue or disconnect the services including if:
      1. any technical failure occurs in services pursuant to the Network (which includes any network operated by any third party which are connected to Maxis’ network);
      2. the services pursuant to the 5G services(s), our Network or systems are being upgraded, modified or maintained;
      3. your usage shows excessive usage or placing unusual burdens on our Network;
      4. in our determination that the Maxis Postpaid Plan(s) is or may be used by you for unlawful activities or for suspected fraudulent activities;
      5. your usage is not in accordance with the Maxis FUP or contrary to any of the terms and conditions of this SSTC and/or the GTC;
      6. is for commercial/non-personal purposes;
      7. where matters beyond our reasonable control prevents us from performing and/ or continuing our obligations this SSTC, the GTC and/or the Maxis FUP;
      8. you have relocated or have been relocated to an area outside the 5G network coverage area; or
      9. we are required to do so by law, statute, enactment, regulations, code or by any relevant authorities, including the Maxis’ third party service provider of the national 5G wholesale network;
      and where no prior notice is provided, Maxis may to the extent commercially reasonably practicable give you notice of such changes in any form as Maxis deem reasonable or appropriate.
    2. If you change your current rate plan to a new Maxis Postpaid Plan(s), all promotions/ benefits that you are currently enjoying under your existing rate plan may be forfeited and you may not be able to carry forward any promotions/benefits to your new Maxis Postpaid Plan(s).
    3. In connection to any Maxis Postpaid Plan(s) survey, comments, suggestions and/or feedback submitted by you to Maxis, you agree that Maxis may use all comments, suggestions and feedback collected in any manner without restriction or obligation for any purpose, including but not limited to incorporation or implementation of such comments, suggestions and feedback into Maxis’ product or service, to develop, improve and/or evaluate the Maxis Postpaid Plan(s). Except for personal data, no comments, suggestions and/or feedback will be deemed as your confidential information.
    1. Subject to our GTC, a principal line holder may at any time terminate the Maxis Postpaid Plan(s) as follows:
      1. By calling our customer care line at 1-800-82-1123 or dial 123 from your mobile;
      2. By walking into our Maxis Centres listed on www.maxis.com.my; or
      3. By writing in to customercare@maxis.com.my.

Appendix - Maxis Postpaid (as per Clause 10 of the SSTC)

Internet Data, Minutes and SMS Allocation
Rate Plan Maxis
Postpaid 79		 Maxis
Postpaid 109		 Maxis
Postpaid 139		 Maxis
Postpaid 169		 Maxis
Postpaid 199
Monthly Fee RM 79 RM 109 RM 139 RM 169 RM 199
Mobile Internet Package Allocation

300GB Shareable*
(4G/5G)

 Unlimited Shareable*
(4G/5G)
Minutes Allocation (ON-net & OFF-net) Unlimited
SMS Allocation (ON-net & OFF-net) Unlimited
Additional Mobile Internet Options Data Booster Passes via UMB menu (*100#) or ^USSD (*136*9#) or WAP portal or Maxis app or Maxis website (maxis.com.my)
Share Mobile Internet Package Allocation Yes
(Requires purchase of any Maxis Postpaid Share plans)

*“Sharable” means the principal plan holder is able to share the mobile internet data allocation of the principal plan with the supplementary plan user, if any, when the principal plan holder has signed up for Maxis Postpaid Share.

Other Charges
Rate Plan Maxis 
Postpaid 79		 Maxis 
Postpaid 109		 Maxis 
Postpaid 139		 Maxis 
Postpaid 169		 Maxis 
Postpaid 199
Video Calls
(ON-net)		 15 cent
Video Call 
(OFF-net)		 40 cent
MMS
(ON-net)		 25 cent
MMS 
(OFF-net)		 50 cent
Calls to 1-300 numbers 0.075 cent/30 secs
15454
(TNB)
15999
(Talian Kasih)
100
(Telekom Malaysia Fault Reporting)
103 (Directory) RM2/call