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MAXIS BROADBAND FAIR USAGE POLICY |
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1. |
Introduction |
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1.1 |
This Fair Usage Policy ("Policy") sets out an acceptable
level of conduct between Maxis Broadband Sdn Bhd or Maxis Mobile
Services Sdn Bhd (both shall be referred to as "Maxis")
and its customers using the Maxis Broadband internet service. Maxis
believes that all internet users should be responsible in their usage
and how it affects other users. |
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1.2 |
Whilst connection is "always on" for each customer,
the available bandwidth is shared by all customers active at a particular
point in time. A small portion (about 1%) of customers use a very
large portion (about 30%) of bandwidth based on our data and that
from other broadband service providers. |
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1.3 |
If the customer needs a 1:1 service and exclusive access to their
bandwidth then the customer will need an internet leased line where
there is no contention until the World Wide Web router. |
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1.4 |
To overcome this biasness, this Policy is in place to ensure all
Maxis’ customers have a good experience. |
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1.5 |
Maxis may, from time to time, change this Policy without further
notice to its customers. Please visit the Maxis Broadband web page
periodically to determine any changes to this Policy. |
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1.6 |
This Policy supplements the Maxis
Broadband Terms & Conditions
and the General Terms and Conditions |
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2. |
Unlawful Activities |
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2.1 |
In using the Maxis Broadband service and/or any other internet
access service that may be provided by Maxis, you must conform to
the laws of Malaysia and will not knowingly permit any illegal use
or such use that will discredit Maxis. |
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2.2 |
This includes NOT: |
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| (a) |
sending, receiving, publishing, posting, distributing,
disseminating, encouraging the receipt of, uploading, downloading
or using any material which is offensive, abusive, defamatory,
indecent, obscene, unlawful, harassing or menacing or a breach
of the copyright, trademark, intellectual property, confidence,
privacy or any other rights of any person; |
| (b) |
using for commercial purposes, unless you are on the Office
Packages; |
| (c) |
sending or uploading unsolicited emails, advertising or
promotional materials, offering to sell any goods or services,
or conducting or forwarding surveys, contests or chain letters; |
| (d) |
knowingly or negligently transmitting or uploading any
electronic material (including, without limit, files that contain
viruses, corrupted files, or any other similar software or programs)
which is known or likely to cause, interrupt, damage, destroy
or limit the functionality of any computer software, hardware
or telecommunications equipment owned by Maxis or any other internet
user or person; |
| (e) |
allowing activities that invade another’s privacy,
cause annoyance, inconvenience or needless anxiety to any person; |
| (f) |
allowing activities that are in breach of any other third
party’s rights, including downloading, installation or
distribution of pirated software or other inappropriately licensed
software, deletion of any author attributions, legal notices
or propriety designations or labels in any file that is uploaded,
falsification of the origin or source of any software or other
material; |
| (g) |
allowing anything that may disrupt or interfere with Maxis’ network
or services or cause a host or the network to crash; |
| (h) |
launching "denial of service" attacks, "mail-bombing" attacks, "spamming" or "flooding" attacks
against a host or network; |
| (i) |
making excessive use of, or placing unusual burdens on,
the network, for example by sending or receiving large volumes
of email or excessively large mail attachments; |
| (j) |
circumventing the user authentication or security process
of a host or network; |
| (k) |
creating, transmitting, storing or publishing any virus,
Trojan, corrupting programme or corrupted data. |
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3. |
Security |
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3.1 |
Each customer is responsible for ensuring that his/her User ID
and/or password, at all times, remain confidential. |
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3.2 |
Maxis may request that the customer change his User ID and/or password
if deemed necessary. |
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3.3 |
The customer shall not disclose his/her User ID and/or password
to any third party, or use the same for any purpose connected with
the improper use of the network including accessing or attempting
to access other parts of the services for which you do not have access
rights. |
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3.4 |
The customer is responsible for taking all reasonable steps necessary
to prevent a third party from obtaining access to the network. |
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3.5 |
The customer must immediately advise Maxis if they become aware
of any violation or suspected violation of these provisions. |
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3.6 |
The customer is responsible for the set-up and security of his/her
computer and any servers that they may run on their computer. |
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3.7 |
Maxis strongly recommends that customers protect their computers
with anti-virus software. |
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4. |
General Use of Service and Abuse |
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4.1 |
Each customer must be at least 18 years old to be a Maxis customer.
Sub-users under this age must have permission from the account holder
to access the Maxis Broadband service. Before using the Maxis Broadband
service, the person must obtain permission from the registered customer. |
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4.2 |
The customer must not run port-scanning software on any Maxis Broadband
service. |
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4.3 |
The customer must not attempt to gain unauthorised access to any
computer system. |
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4.4 |
The customer must not undertake any activity that has an adverse
effect on the Maxis Broadband service or its customers. |
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4.5 |
The customer may not use their Maxis Broadband service connection
to run programs or servers that provide network content or connectivity
to any third party not at the location where the connection is installed.
Examples of prohibited programs include, but are not limited to,
mail, FTP, HTTP, game, newsgroup, proxy, and IRC servers. |
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4.6 |
The customer may not resell or otherwise charge others for the
use of their internet connection. This service is for recreational,
residential, personal use only and may not be used for operations
of an internet service provider. |
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4.7 |
Office Package customers may host one (1) email (POP3, SMTP, and/or
IMAP) and/or one (1) web (HTTP and/or HTTPS) server for the sole
use of that organization. These servers may not be used to host other
services through the wireless connection or host email or web services
for other organizations. |
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4.8 |
Maxis may, at its sole discretion, automatically disconnect the
customer’s internet session after a period of inactivity, which
may vary from 20 minutes to 30 minutes. This automatic disconnection
is to allow maximum network performance. |
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5. |
Fair Usage |
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5.1 |
At Maxis, we want our broadband service to be fast and available
for our customers at all times. This clause is designed with that
goal in mind. Maxis views the vast majority of customers should not
suffer from a slower service because of a very small number of high
bandwidth users. |
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5.2 |
Peer-To-Peer and File Sharing Software |
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| 5.2.1 |
Certain software/applications which is used by
a small number of customers to send and receive files containing
very large amounts of data (including without limitation traffic
from peer-to-peer software/applications (such as Bit Torrent,
eDonkey, Gnutella) or file sharing software (such as Limewire)).
These activities may cause network congestion and can negatively
impact the speed at which other customers can access the internet. |
| 5.2.2 |
Maxis does not guarantee a service level and/or connectivity
to users of peer-to-peer or file sharing software/applications. |
| 5.2.3 |
The system that is used to provide the Maxis Broadband service
can identify very high bandwidth users and Maxis seeks to manage
the customer’s usage by throttling their bandwidth to a
much lower broadband speed to ensure fairness to all customers. |
| 5.2.4 |
The customers are reminded that the software (as mentioned
in section 5.2.1 above) allows the download of illegal content
which Maxis prohibits, which is an infringement of copyright
and/or intellectual property rights and rightful owners of such
copyright and/or intellectual property rights may take measures
to prosecute. Each individual download can be traced by the customer’s
IP address back to the customer’s account with Maxis. |
| 5.2.5 |
Maxis reserves the right to release customer information pursuant
to any copyright (and/or intellectual property right) infringement
if it is required to do so by any law, regulatory body or court
of law. |
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5.3 |
Excessive Usage |
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| 5.3.1 |
Each customer’s total usage per month shall
NOT exceed 3GB of data volume transmitted (total upload and download
usage). This is to ensure that no individual hogs the bandwidth
at all times. |
| 5.3.2 |
Maxis reserves the right to reject the said application or
charge for any additional data volume transmitted from what is
already allocated. |
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6. |
Enforcement on Breach of Policy |
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6.1 |
In respect of the customers who are in violation of this Policy,
Maxis may, at its option and discretion, have their bandwidth managed,
service suspended or terminated (with or without notice as Maxis
considers appropriate). |
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6.2 |
To report any illegal or unacceptable use of Maxis Broadband service,
please send an email to customercare@maxis.com.my |
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