| Terms
and Conditions |
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| Hotlink Rewards is a
programme where Hotlink prepaid subscribers who are registered with
Maxis Mobile Services Sdn Bhd may participate in this Programme
to redeem call credits, and m-vouchers for redemption of Hotlink
Rewards Redemption Items made available from time to time under the
Programme with points earned. |
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| 1. |
DEFINITIONS |
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| 1.1 |
For the purposes of these Terms and Conditions,
the following capitalized terms shall, unless otherwise specified,
bear the following meanings :-
"call credit(s)" means the airtime purchased by Subscribers when
they Top Up their Hotlink Account.
"Hotlink" is the brand name of the prepaid mobile telecommunication
services provided by MMSSB, subject to the Hotlink Service Terms & Conditions.
"Hotlink Account" shall have the same meaning as "Account" defined
in the Hotlink Service Terms & Conditions.
"Hotlink Rewards Redemption Items" means Hotlink Starter Kits,
Top Up Tickets, mobile phone rebates at participating MEPs dealers
and/or other products that may be introduced from time to time.
"Hotlink Service Terms & Conditions" refer to the terms and
conditions for the Hotlink prepaid services, which is included
in the Starter Kit purchased by the Subscriber or can be viewed
at www.hotlink.com.my.
"MMSSB" refers to the Maxis Mobile Services Sdn Bhd (73315-V).
"MEPs" are Maxis Exclusive Partners.
"m-voucher(s)" are electronic vouchers which can be acquired via
SMS and is/are used for redemption of Hotlink Rewards Redemption
Items and mobile phones at MEPs outlets.
"Participant(s)" refer to Subscriber(s) who is/are successfully
registered with the Programme.
"Programme" means customer loyalty programme known as "Hotlink
Rewards".
"Reward Points" refers to points accumulated for each successful
top up
"SMS" means Short Message Service.
"Subscriber" means an individual subscribing to the Hotlink prepaid
services, which is governed by the Hotlink Service Terms & Conditions.
"Top Up" means the act of reloading using a
Top Up Ticket or a reload voucher in any form, whether written
or electronic, issued
and delivered to the Participant for the purposes of redeeming
call credits and m-vouchers offered under the Programme except
for those Subscribers using "share-a-load" top up and travellers
packs.
Words capitalised but not defined in these terms and conditions
shall take the same meaning as those defined in the Hotlink Service
Terms & Conditions. |
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| 2. |
ELIGIBILITY |
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| 2.1 |
To be eligible to participate in the Programme,
Subscribers must :
-
Have an active Hotlink Account
- top up an aggregate value of at least RM30.00 per month;
- register by submitting their personal particulars (as per NRIC)
via SMS.
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| 3. |
ISSUANCE AND REDEMPTION OF HOTLINK REWARD POINTS |
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| 3.1 |
Participants will be awarded with points for every
successful top up meeting the eligibility criteria. Points awarded
will also depend on the number of years the subscriber has been a
Hotlink customer with MMSSB. |
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| 3.2 |
This programme is open to all forms of top up
channels with exception to 'share-a-load' service and travellers
packs. |
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| 3.3 |
Programme subscribers have an option to redeem
the following choice of rewards :
-
call credits
- m-vouchers
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| 3.4 |
m-vouchers can only be used for redemption of
Hotlink Rewards Redemption Items. A minimum of 5000 Reward Points
would be required for redemption of m-vouchers and the m-vouchers
would be in a denomination of RM50.00. Participants may choose to
pay the price differential for Hotlink Rewards Redemption Items which
are higher than the value of the m-voucher. |
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| 3.5 |
Reward Points can only be used to redeem call
credits or m-vouchers in respect of Hotlink Rewards Redemption Items
listed in www.hotlink.com.my, which may be updated from time to time.
Reward Points cannot be redeemed until credited to the Participant's
Reward Points account. |
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| 3.6 |
Only Participants with sufficient Reward Points
are eligible to redeem and he/she may do so using the various redemption
methods implemented or to be implemented by MMSSB. Participants are
required to send an SMS via a short code prior to the redemption
of call credits or m-vouchers. |
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| 3.7 |
After receiving Participants' request for redemption
via SMS as described above, MMSSB will send an SMS confirmation of
the selected redemption. If the Participant has insufficient points
to make a redemption, MMSSB will send an SMS notification informing
the Participant of the same. |
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| 3.8 |
Once the call credit or m-vouchers have been redeemed,
the corresponding Reward Points would be deducted accordingly from
the Participant's Reward Points account. |
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| 3.9 |
Redemption orders once accepted by MMSSB (wherein
Participants will receive the SMS confirmation) cannot be revoked,
cancelled, returned or exchanged, and the affected Reward Points
will not be reinstated to the Participants. |
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| 3.10 |
MMSSB shall not be liable in any way for failures,
defects or delays in the delivery of a response for any reason whatsoever.
The Participant is responsible for all charges incurred if the Participant
accidentally erases, replaces or deletes any of the responses by
receiving another response or otherwise. |
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| 3.11 |
Reward points will be accumulated on a monthly
basis and redemption of call credits and m-vouchers can only be redeemed
on a quarterly basis wherein the information regarding the window
for redemption will be communicated through www.hotlink.com.my. |
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| 3.12 |
Reward points not utilized within the redemption
month would be carried forward in the subsequent window for redemption. |
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| 3.13 |
If Participants do not redeem call credits or
m-vouchers, their Reward Points will be automatically forfeited within
two (2) years from the date of Reward Points earned in the Programme
as determined by MMSSB. |
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| 3.14 |
Reward Points status will be updated, awarded
and reflected via SMS each time they are redeemed. Details provided
via SMS are the date of redemption, Reward Points redeemed as at
the last redemption and total available Reward Points. |
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| 3.15 |
In cases where Participants have more than one
(1) Hotlink Account, points for all Hotlink Accounts cannot be accumulated
and reflected in a designated Hotlink Account. |
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| 3.16 |
Points of one (1) Participant cannot be combined
with that of other Participants and is not transferable between Participants. |
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| 3.17 |
Any Reward Points earned prior to a migration
to a postpaid service plan will not be carried or transferred to
the postpaid account. |
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| 3.18 |
Reward Points cannot be transferred from a Participant
to an individual (assuming the role of a new Subscriber) who has
taken over the Participant's Hotlink Account. For the avoidance of
doubt, in order for the new Subscribers taking over a Participant's
Hotlink Account to enjoy benefits of the Programme, the new Subscriber
must register with the Programme. |
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| 3.19 |
Participants may visit www.hotlink.com.my or call
our Maxis Call Centre at 1300820120 to get regular updates. |
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| 3.20 |
The Participant shall bear full responsibility
for the safe keeping and use of the Reward Points allotted to him/her. |
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| 3.21 |
Hotlink Rewards Redemption Items featured in www.hotlink.com.my
are subject to availability. MMSSB reserves the right, at its absolute
discretion, to set any quota for, or replace or withdraw any rewards
at any time. |
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| 3.22 |
The redemption of call credits or m-vouchers are
subject to these Terms and Conditions and any other Terms and Conditions
set by MMSSB (including but not limited to the Hotlink Service Terms
and Conditions) and/or the relevant merchants as listed in www.hotlink.com.my. |
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| 3.23 |
MMSSB shall be under no obligation whatsoever
to process a Programme Subscriber's application for the redemption
of call credit or m-vouchers if there are insufficient Reward Points
for the redemption requested. |
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| 3.24 |
Call credits or m-vouchers are neither refundable
nor exchangeable for cash or credit unless otherwise stated. MMSSB
reserves the right to substitute the Participant's choice of rewards
with rewards of at least an equivalent value. |
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| 3.25 |
Receipt of m-voucher for redemption of items does
not constitute a reservation. The Participant is responsible for
making the necessary enquiry on the availability of redemption items
with the participating MEPs outlets listed in www.hotlink.com.my
and presenting the m-voucher to the participating MEPs outlets upon
redemption. m-voucher redemptions are applicable for Hotlink Rewards
Redemption Items (if any) only unless otherwise specified and is
subject to availability. |
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| 3.26 |
MMSSB shall not be obliged to extend, replace,
refund, re-allocate or entertain any requests for changes to m-vouchers
once m-vouchers have been utilized, unless otherwise stipulated by
MMSSB. |
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| 3.27 |
M-vouchers are valid for thirty (30) days from
the date of issue unless otherwise stated. MMSSB shall not be under
any obligation whatsoever to extend the validity of the m-vouchers
or reinstate the Reward Points. |
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| 3.28 |
Any tax arising from a Participant's participation
in the Programme is the responsibility of the Participant. |
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| 3.29 |
Participants may be introduced to other methods
by which the Participant may be able to receive Reward Points from
MMSSB, which will be announced from time to time. |
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| 3.30 |
MMSSB may introduce other methods of redemption,
which will be announced from time to time. |
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| 4. |
RESPONSIBILITY OF THE PARTICIPANT |
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| 4.1 |
It is the responsibility of the Participant to
notify MMSSB, being the administrator of the Program, of:
- any change(s) to the Participant's particulars and information;
- any
disputes in relation to Reward Points awarded to the Participant
within two (2) days from request date of the Reward Points checking,
failure of which may be relied on by MMSSB to constitute conclusive
evidence against the Participant of the truth and accuracy of the
items and entries stated therein.
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| 4.2 |
All notifications must be made via email, in writing,
call in to MMSSB or through www.hotlink.com.my |
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| 5. |
SUSPENSIONS AND TERMINATION |
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| 5.1 |
MMSSB reserves the right to suspend or terminate
the Participant's participation to the Programme, as the case may
be, based on circumstances including but not limited to:
- termination of Participant's Hotlink Account, including without
limitation as a result of a transfer of Hotlink Account;
- termination
of the Programme:
- Breach by the Participant of any of these
Terms and Conditions and Hotlink Service Terms & Conditions;
- supplies
any misleading information or makes any misrepresentations
to MMSSB in connection with the Programme;
- abuses any privilege
accorded to the Participant under the Programme;
- engages in
any fraudulent activities under the Programme;
- is deceased
or is declared a bankrupt;
- displays inappropriate behavior
against any member of MMSSB staff;
- Any other circumstances
as determined by MMSSB.
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| 5.2 |
In the case of termination of the Hotlink Account,
the Participant shall NOT be entitled to redeem remaining Reward
Points and any unused Reward Points will expire. |
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| 5.3 |
Participants may at any time terminate his/her
participation by giving notice to MMSSB. |
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| 5.4 |
Termination of Participant's participation by
MMSSB shall take effect immediately without notification. |
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| 6. |
CONSENT TO USE AND DISCLOSE INFORMATION AND
DATA |
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| 6.1 |
MMSSB respect the privacy of its Participants. |
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| 6.2 |
Any information disclosed by the Participant may
be used by, and shared between MMSSB and its group of companies or
any other parties where necessary to operate the Programme in order
to provide Participants with Hotlink Rewards Redemption Items and
services relating to the Programme, to communicate with Participants,
to promote offers to Participants, to fulfil Participants' request
including redemption orders and for identification purposes. |
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| 6.3 |
From time to time, MMSSB may ask for additional
information, to help improve its service to the Participants, to
create more opportunities for Participants to enjoy the Programme,
to follow up with Participants indirectly through its database such
as customer profile and consumer behaviour. |
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| 6.4 |
Any customer information (including Participants'
name and contact details) may be used to analyse Participants' activities
on the Programme. |
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| 6.5 |
MMSSB may also use that information, share it
with its group of companies and any other parties in order to facilitate
various services to the Participants, to extend Participant benefits
and special offers, and for marketing purposes including planning,
product development, telemarketing promotions, research and other
carefully screened marketing programmes or activities, which MMSSB
believe may interest the Participants. |
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| 6.6 |
Participants shall ensure that all personal detail
provided to MMSSB is accurate at the point of submission and that
MMSSB is kept informed and updated of any change in their personal
details. |
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| 6.7 |
If for any reason a Participant believes that
his/her personal information lodged with MMSSB is inaccurate or if
a Participant would like to change and reconfirm his/her personal
information, they can contact Maxis Call Centre at 1 300 820120. |
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| 6.8 |
The Participant agrees that MMSSB shall be entitled
to use or disclose any information or data disclosed by the Participant
in accordance with these Terms and Conditions and those defined in
the Hotlink Service Terms & Conditions. |
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| 6.9 |
MMSSB endeavours not to disclose any personally
identifiable information to any organisation unless necessary to
operate the Programme and/or if MMSSB is legally required to do so
by law. Participants will be treated as having given permission for
disclosures herein referred. |
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| 7. |
OTHERS |
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| 7.1 |
MMSSB gives no representation or warranty with
respect to any Hotlink Rewards Redemption Items featured in the Programme
or other channels of redemption. In particular, MMSSB gives no warranty
with respect to the quality of the Rewards Redemption Items or their
suitability for any purpose. However, Participants may liaise directly
with the supplier of the product according to the warranty awarded. |
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| 7.2 |
m-vouchers are valid for use only at participating
MEPs outlets or suppliers as mentioned on the m-vouchers and only
for specific matters mentioned therein. The m-vouchers are valid
for use until the date specified and subject to the terms and conditions
therein. If the m-vouchers remain unused after the date specified,
the m-voucher will lapse and will not be replaced. |
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| 7.3 |
MMSSB's decision on all matters pertaining to
the Programme is final. |
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| 7.4 |
MMSSB reserves the right to amend, vary or supplement
these Terms and Conditions herein, including without limitation the
list of Hotlink Rewards Redemption Items, Rewards Points (which includes
its points structure and mechanism), the Programme, window for redemption
and the amount of Top Up, without giving notice to Participants and
such amendments, variation or supplements shall take effect from
the date specified in such notices or in the absence thereof, as
from the date such notices are released. All Participants shall be
bound by any such variations or terminations. The Participants shall
update themselves with such amendments by referring to the Terms
and Conditions which is made available at www.hotlink.com.my. |
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| 7.5 |
A notice shall be deemed to be given by MMSSB
to a Participant if it is posted to the address of the Participant
appearing in MMSSB records or published in the media or on www.hotlink.com.my. |
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| 7.6 |
In no event shall MMSSB, its affiliated or
related corporations, their respective agents, representatives
or business partners be liable to any Participant or any third
party authorized by or claiming through a member whether in contract
or tort for any loss or damage, direct or indirect, special or
consequential or of any nature suffered by any Participant resulting
from the use or inability to use any of the privileges attached
to a Programme participation, including without limitation:-
- any injury or death;
- for any unauthorized use of membership;
- any unauthorized use
of Reward Points or unauthorized sale of Reward Points;
- any
unauthorized redemption of Reward Points;
- any product not being
available for any reasons to redeem;
- any failure by any MEPs
outlet or supplier to comply with terms and conditions in respect
of supplying the m-vouchers
/ redeemable
product;
- any failure by the Participant to comply with
the terms and conditions on which it has been agreed to provide
call
credits
/ m-vouchers / Hotlink Rewards Redemption Items;
- the
suspension or termination of the Programme.
- any breach or failure
by MMSSB or participating MEPs outlets to perform any of the
obligations set
out in
these terms
and conditions;
- any error, omission or inaccuracy
in any information provided by MMSSB or participating MEPs outlets
whether to the Participant
or any person and whether in any publication
or as part of or in connection with the implementation,
administration or conduct
of
the Programme;
- any defect, deficiency, breakdown
of MMSSB's or participating merchants' software or system
or loss,
corruption or
deletion of data supplied by the customer.
- Hotlink
Rewards Redemption Items and services provided under or in relation
to this Programme,
including all
representations and/or warranties relating
thereto.
m. Any technical failure of system, including
without limitation www.hotlink.com.my and
SMS system which may impede a Participant's
transaction.
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| 7.7 |
All conditions and warranties, whether express
or implied and whether arising under legislation or otherwise, as
to the condition, suitability, quality, fitness or safety of any
product supplied under the Programme are expressly excluded to the
full extent permitted by law. Any liability MMSSB may have to a Participant
under legislation in respect of such Hotlink Rewards Redemption Items
which cannot be excluded is limited, where permitted, to supplying
or paying the cost of supplying the Hotlink Rewards Redemption Items
again or repairing or paying the costs of repairing the Hotlink Rewards
Redemption Items as MMSSB's option. Participating MEPs dealers or
suppliers do not have any authority, express or implied, to make
any representation, warranty or statement on behalf of MMSSB. |
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| 7.8 |
MMSSB reserves the right to assign, novate or
sell the Programme to another company whereby MMSSB transfers all
rights and obligations under these Terms and Conditions without any
further consent and may disclose or transfer all information held
about Participants to a prospective or actual new owner. Such a disclosure
or transfer may not alter the rights of the Participant to in respect
of the use that can be made of such information by such other company. |
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| 7.9 |
Participants can also refer to www.hotlink.com.my
to view these Terms and Conditions and changes thereto. |
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