Maxis TV

EXPAND ALL COLLAPSE ALL

• What is Maxis TV?

  Maxis TV offers your favourite TV shows, dramas and movies with the best end to end experience from discovery, subscription and comsumption from various video streaming providers. For more, just go to Maxis TV website at https://tv.maxis.com.my/

  Alternately, you can login with your mobile number or email (only for sooka) via Content Provider's app or website to enjoy streaming.

  • Viu via Viu app or website http://www.viu.com
  • iQIYI via IQIYI app or website https://www.iq.com/
  • sooka via sooka app or website http://www.sooka.my
  • Netflix via Netflix app or website http://www.netflix.com/my

• What are the available passes?

  Maxis TV offers:

  1. Live event pass with mobile data
     • 1 live event pass at RM 9.90
  2. Monthly and weekly renewal with mobile data
     • 30-day access at RM9.99 or starting from RM15.90 for sooka
     • 30-days : Multi-pass (combination of Viu & iQiYi ) at RM18

• What are the major benefits of subscribing to Maxis TV from Hotlink?

  You can enjoy streaming for high quality contents from various partners with options to purchase single or multiple bundle passes with mobile data with Maxis billing or Hotlink credit.

  You can watch movies, dramas and TV shows on-the-go anytime, anywhere, on multiple devices such as smartphones, tablets and laptops.

• Who is eligible to purchase Maxis TV pass?

  All Maxis customers and non-Maxis customers with option to charge to:
  Maxis postpaid customer : Maxis bill
  Hotlink postpaid customers: Hotlink Postpaid bill
  Hotlink prepaid: Hotlink credit
  Credit card or debit card : all

• How do I subscribe to the passes?

  You can purchase one-time pass and monthly renewal pass with mobile data on Maxis app, Hotlink app, Hotlink Postpaid app or Maxis website https://tv.maxis.com.my/

  Alternately, you can subscribe to monthly renewal pass without mobile data at the content providers' website or app.

• I have subscribed to Monthly Renewal Pass. My monthly subscription failed to renew due to insufficient Hotlink credit. Can it be renewed after I reactivate my line?

  Please ensure you have sufficient balance and re-subscribe the monthly renewal pass.

• I have subscribed to One Time pass "1-day Pass @ RM3 + 3GB". How can I check my data usages?

  You can check your usages on Maxis app, Hotlink app or Hotlink Postpaid app.

• How do I enjoy the content service after purchasing the passes?

  After your pass activation is successful, just go to Movies or TV shows and filter by the content providers you have subscribed to. Click on any of your favourite show or movie to enjoy streaming.

  Alternately, you can enjoy video streaming via content provider's app or website. Just ensure that you are on mobile data connection to enjoy streaming using the allocated data.

  For sooka, you are required to complete the registration after your pass activation is successful with the steps below:

  1. Choose any programme or show from sooka on Maxis TV and click watch
  2. You will be prompted to create an account with sooka
  3. Once your account is created, you may now stream any sooka's show or programme on Maxis TV or via sooka's app or website.

• I have purchased the monthly iflix subscription. Can I watch this on TV?

  You can enjoy streaming on multiple devices including smartphones, tablets and laptops and TV.

• Can I use this Maxis TV service while I’m overseas?

  Sorry, you cannot use Maxis TV service when you are overseas.

• Can I use data for Maxis TV pass for other usages? For example, I have purchased Viu's 30-day pass with 10GB data. Can I use the 10GB data for other usages besides Viu?

  The data given is meant for the specific Content Provider's streaming usage only.

• What will happen when my Maxis TV data quota has been completely utilized?

  Upon full utilization of the data quota, all subsequent streaming usage will be drawn from your existing mobile internet plan.

• Can I purchase another one-time pass if my Maxis TV data quota has depleted? For example, I have fully utilized my 30-day 10GB data for Iflix, can i purchase another 1-day or 7-day pass for Iflix?

  For the remaining period of your access, you may enjoy video streaming with the data from your existing mobile internet pass.

• I have an existing 7-day pass comes with 5GB data. How can I utilise the 5GB data?

  All streaming and browsing activities on respective Content Provider will be consumed from the allocated data (5GB).

• Can I purchase multiple one-time passes at the same time?

  You can only subscribe to 1 pass at a time. You can purchase a new pass upon expiry of the previous subscription.

  We recommend you to purchase additional pass from different content providers to enjoy streaming on various content.

• Can I purchase one-time pass from Maxis and monthly renewal pass via Content Provider at the same time?

  You will need to cancel your existing auto-renewal monthly subscription first. You can only then purchase the 1 time subscription after the previous auto-renewal monthly subscription expires.

  *Multiple Pass not applicable for sooka

• Can I purchase one-time pass after I have fully utilized mobile data for monthly renewal pass?

  Yes, You can. However, stacking of one-time pass is not allowed.

• Can I purchase multiple monthly renewal pass within the free trial period?

  You will able to purchase multiple pass from different partner but not from the same partner.

  Stacking of Montly Renewal pass from the same Content Provider is not allowed.

• Why I get free trial on monthly renewal pass but not one-time pass?

  The free trial pass is only available on monthly pass (for single or combination of 2 content providers). Upon expiry of trial pass, your subscription will be automatically switch to monthly renewal pass with monthly subscription fee.

  If you are on monthly trial pass for single content provider, your subsription will be renewed to a monthly renewal pass at RM9.99

  If you are on monthly trial pass for combination of 2 different content providers, your subsription will be renewed to a monthly renewal pass at RM18.

• Will I be notified once the free trial ended?

  Yes, you will receive a SMS reminder before your trial ends.

• I have converted from Prepaid to Postpaid, would the free trial carry over to new Postpaid plan?

  Your free trial pass will be terminated. You may subscribe to the monthly renewal pass after converted to Postpaid.

• I have subscribed to one-time pass earlier, am I eligible for free trial if I subscribed to monthly renewal pass now?

  Only new subscribers for monthly renewal pass enjoy free trial pass.

• What is the difference between monthly renewal pass from Maxis and via Content Provider?

  Maxis offers monthly renewal pass with premium access to content services and mobile data. Offer via Content Provider only provides premium access.

• I have subscribed monthly renewal pass from VIU app, how can I change my current subscription to the monthly renewal pass with data now?

  You can unsubscribe monthly renewal pass from VIU app, upon the expiry of the current subscription, you may subscribe monthly renewal pass with mobile data from Maxis TV website.

• I have subscribed monthly access from sooka app, how can I change my current subscription to the monthly pass with data now?

  You can unsubscribe the monthly access from sooka app and upon the expiry of the current subscription, you may subscribe the monthly access with mobile data from Maxis TV website.

• Is auto-renewal pass activated automatically every month?

  Yes, you will receive SMS notification after succesful renewal. The charge will be reflected in your Maxis invoice or Hotlink e-statement.

• How can I upgrade my sooka subscription from sooka VIP Entertainment to sooka VIP+Sports?

  Simply follow below steps.

  Step 1: Go to Maxis TV website
  Step 2: Go to "Manage account"
  Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
  Step 4: Choose the plan that you would like to subscribe

  The change from sooka VIP Entertainment to sooka VIP+Sports will take effect immediately upon successful plan change and your charges will be prorated accordingly.

• How can I downgrade my sooka subscription from sooka VIP+Sports to sooka VIP Entertainment?

  Simply follow below steps.

  Step 1: Go to Maxis TV website
  Step 2: Go to "Manage account"
  Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
  Step 4: Choose the plan that you would like to subscribe

  The change from sooka VIP+Sports to sooka VIP Entertainment will take effect upon the expiry of the current subscription cycle.

• I have an existing subscription with one of the video streaming service providers via credit card. Can I convert this subscription to be billed to my Hotlink credit or Maxis Billing?

  Yes, you can log in to our Maxis TV website https://tv.maxis.com.my/ and go to 'Manage Account' to pay with your Hotlink credit or charge to your Maxis bill.

• What is the validity of the pass?

  The pass validity varies according to the pass. You may check your subscription status via Maxis app, Hotlink app, Hotlink Postpaid app and Maxis TV website https://tv.maxis.com.my/

• How do I unsubscribe to the one-time pass/ monthly renewal pass?

  One Time Pass will expire automatically after validity hence unsubscription is not required.

  For monthly renewal pass, you can manage your subscription on Maxis TV website https://tv.maxis.com.my/

• Is there data limit for the multi-pass with unlimited data?

  The pass offers unlimited data. However, to ensure better experience for all users, excessive and abusive data usage is subjected to Fair Usage Policy.

• Why I am unable to view any of IQIYI's content on Maxis TV website?

  Due to commercial agreement with IQIYI, all streaming activites and contents can only be performed on iQiYi's website

  After purchased iQIYI pass via Maxis TV website, you can login your mobile number on iQiYi app/ website to enjoy streaming.

• I am not a Maxis user, however I am interested in purchasing the passes available on Maxis TV

  Yes, you can discover the wide range of content on Maxis TV by signing up with your email address and select credit/ debit card as payment method.

• Am I allowed to change my payment method even if I have an active subscription?

  Yes. Simply follow below steps.

  Step 1: Go to Maxis TV website <link to Maxis TV website>
  Step 2: under "Manage account"
  Step 3: Click on 3 dots
  Step 4: Change payment to Maxis bill/Hotlink credit, or to Credit/ Debit card

• How can I upgrade my sooka subscription from sooka VIP Entertainment to sooka VIP+Sports or from sooka VIP+Sports to sooka VIP TV?

  Simply follow below steps.

  Step 1: Go to Maxis TV website
  Step 2: Go to "Manage account"
  Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
  Step 4: Choose the plan that you would like to subscribe

  The change from sooka VIP Entertainment to sooka VIP+Sports or from sooka VIP+Sports to sooka VIP TV will take effect immediately upon successful plan change and your charges will be prorated accordingly.

• How can I downgrade my sooka subscription from sooka VIP TV to sooka VIP+Sports or from sooka VIP+Sports to sooka VIP Entertainment?

  Simply follow below steps.

  Step 1: Go to Maxis TV website
  Step 2: Go to "Manage account"
  Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
  Step 4: Choose the plan that you would like to subscribe

  The change from sooka VIP TV to sooka VIP+Sports or from sooka VIP+Sports to sooka VIP Entertainment will take effect upon the expiry of the current subscription cycle.

• I have an existing subscription with one of the video streaming service providers via credit card. Can I convert this subscription to be billed to my Hotlink credit or Maxis Billing?

  Yes, you can log in to our Maxis TV website https://tv.maxis.com.my/ and go to 'Manage Account' to pay with your Hotlink credit or charge to your Maxis bill.

• What is the validity of the pass?

  The pass validity varies according to the pass. You may check your subscription status via Maxis app, Hotlink app, Hotlink Postpaid app and Maxis TV website https://tv.maxis.com.my/

• Is there data limit for the multi-pass with unlimited data?

  The pass offers unlimited data. However, to ensure better experience for all users, excessive and abusive data usage is subjected to Fair Usage Policy.

• What selected TVs can I watch sooka VIP TV on?

  Android TV devices:
  Sony and Sharp version 8.0 and above
  Smart TV devices:
  LG TV 2018 model and above with Web OS 4.0 and above
  Samsung TV 2018 model and above with OS Tizen 4.0 and above