SafeDevice

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• What is Maxis SafeDevice?

  Maxis SafeDevice is a device protection program that provides protection against certain types of damage that aren’t protected by the manufacturer’s warranty (e.g. stolen, attended theft, and accidental liquid or physical damage). This program is no longer available for new subscription effective 1 January 2024. 

• What will happen to my existing Maxis SafeDevice subscription?

  Maxis SafeDevice subscription done on 31 December 2023 or earlier that are active will remain protected by the program, there is no change to your benefits, you may refer to the program’s Terms & Conditions here.

• What are the types of risks that are covered under Maxis SafeDevice?

  Maxis SafeDevice covers 4 types of risk:

  1. Accidental damage
  2. Attended Theft
  3. Mechanical & electrical malfunction
  4. Unauthorized usage up to RM500
     *For Smartwatches, the coverage is only limited to Accidental Damage

• How do I terminate my subscription for Maxis SafeDevice?

  You may terminate your Maxis SafeDevice subscription at:

  1. Maxis Self Serve; select your service with SafeDevice subscription, select Services and click on Add/Remove Services.
  2. Call us at 123

  Your device is no longer under the Maxis SafeDevice protection programme once you have terminated your subscription.

• My device is damaged after I terminated my Maxis SafeDevice subscription. Is my device still covered under the protection policy?

  Your device is no longer under the Maxis SafeDevice programme once you have terminated your subscription.

• Can I reactivate my Maxis SafeDevice subscription once I've successfully terminated my subscription?

  No. You cannot reactivate Maxis SafeDevice once it is terminated.

• How do I file for a claim if my phone is stolen or damaged?

   

  Here are the processes:

  For Attended theft

  • File a lost within 48 hours by calling in to Maxis SafeDevice hotline at 1800-88-6888 or email to safedevice@maxis.com.my with the following details:
    1. Full Name:
    2. Registered phone number:
    3. Device Model:
    4. A copy of police report as proof
  • If theft occurs in overseas, you are required to submit a copy of police report and a copy of your passport evidencing that you were overseas, within 48 hours upon returning to Malaysia.

  Helpful tips for stolen phone.

  For Damaged device

  • File a lost within 48 hours by calling in to Maxis SafeDevice hotline at 1800-88-6888 or email to safedevice@maxis.com.my with the following details:
    5. Full Name:
    6. Registered phone number:
    7. Device Model
  • Once your service request has been approved, you are required to hand in your damaged device upon receiving your replacement device.

• I have an active Maxis SafeDevice subscription. What should I do if I have recently replaced my device with manufacturer/ Original Equipment Manufacturers (OEMs)?

  Your Maxis SafeDevice subscription is tied to the IMEI of your device, therefore it is important to have your phone IMEI updated should you have done any replacement with the manufacturer.

  Please keep a copy of the Manufacturer Work Order sheet as a proof of device replacement with you and as soon as your device is replaced, please call us or visit to your nearest Maxis Centre to update us on your latest IMEI.