Zerolution360

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• What is Maxis Zerolution360?

  Zerolution360 is a new zero worries phone membership program that allows you to fully enjoy the use of your smartphone with yearly upgrades and total device protection as an option.

• What’s new in Maxis Zerolution360?

  With the new Zerolution360, you will get to enjoy the same benefit of yearly upgrade, with following improvements.

  Maxis SafeDevice is now optional, so you will have the flexibility to choose only what you need.

  You also have the flexibility to own your device by paying your subscription till month 30. All existing Zerolution360 subscriber will automatically enjoy this option.

• What is the difference between Maxis Zerolution360 compared with current Maxis Zerolution?

  Zerolution360 allows you the usage of a smartphone with low monthly subscription fee and flexibility to upgrade your device yearly; Zerolution do not come with option for upgrade.

• Is there any upfront payment required if I want to subscribe to Maxis Zerolution360?

  There is no upfront payment if you meet the eligibility criteria. 

• How often can I upgrade my device with Zerolution360?

  You can upgrade your device any time from month 13 onwards. After your upgrade, your commitment will restart with the new device.

• What happens to my Zerolution360 subscription when I upgrade?

  Upon your upgrade, your commitment will restart with the new device that you have selected. You will then need to pay the monthly fee for your new device, which may differ from your first device.

• What happens if I want to upgrade and my device is not in good working condition?

  With Safe Device

  • You may proceed to submit for device claim before performing device upgrade. If you have reached your claim limit, there is still the option to pay an excess fee, hence the zero-worry experience as you do not need to replace the damaged device with another device at the full retail price.

   

  Without Safe Device (If you sign up for Zerolution360 from 29 Oct 2019 onwards and do not subscribed to Safe Device separately)

  • You will need to terminate your current Zerolution360 contract instead (device remaining balance charge and device non-return fee apply). You can then keep the device and sign up for a new Zerolution360 contract.

• What happens if I don’t upgrade?

  • Month 13 onwards, you have the option to upgrade your device by returning your phone with device upgrade fee or continue paying for this program until you fulfill your 24-month commitment period.
    
    
  • Month 25 onwards, you may choose to upgrade your device by returning your phone in good condition without paying device upgrade fee or continue paying till month 30 to own your current device.
    
    
  • After month 30 onwards, no more monthly subscription and the phone is yours. Should you decide to terminate your subscription before the end of month 30, you will need to return your device to us in good working condition.

• I am on Zerolution360 and have just paid my 12th month bill. Why can’t I upgrade to new Zerolution360 device immediately?

  Zerolution360 subscribers are required to be in Zerolution360 program for 12 months (i.e. complete 365 days) to be eligible for device upgrade.

• My Android phone – Samsung Note 9 is on Zerolution360; can I upgrade to iPhone?

  Yes, customers who are eligible for upgrade, may change to any model offered under Zerolution360.

• Can I still upgrade my phone for free during the extended period (month 25 to month 30)?

  Yes, just return the device in good working condition and perform the free upgrade anytime during this period. The monthly fee paid from month 25 to month 30 is not refundable.

• I am currently with Zerolution360, can I upgrade to new device under normal contract or Zerolution later?

  We encourage you to upgrade to Zerolution360 devices for more saving and benefit. However, if you wish to sign up a new device under normal contract or Zerolution, you will be required to terminate your current Zerolution360 contract first.

  • Termination within month 1 to month 24 : You will have to pay off the remaining monthly fee (based on 24 months) in a lump sum (monthly fee x remaining months), and return the device in good working condition.
    
    
  • Termination within month 25 to month 30 : Just return your device in good working order immediately. No device remaining balance will be charged.

• Am I covered if I damage my device?

  If you have a Safe Device subscription separately, you are covered for accidental damage, attended theft & quick turnaround times. For damage claims, simply call our Claims Hotline at 1800 886888 (Monday - Friday, 9am - 6.30pm).

• What happens if my device is stolen?

  With Safe Device

  • Proceed to claim by providing a police report. The Claims Hotline is 1800 88 6888 (Mon - Fri, 9am - 6.30pm).

   

  Without Safe Device (Zerotution360 subscription after 29 Oct 2019 and no subscription of Safe Device separately)

  • In case your device is stolen, you wish to terminate Zerolution360 to get a new phone, you will be charged for device non-return fee and device remaining balance fee.

• What happens to my old device when I upgrade?

  Recycling and sustainability is a key focus at Maxis. All returned devices will be restored to factory setting, then refurbished and reused.

• Do I own the phone when I subscribe for Zerolution360?

  You will own the device after 30 months of Zerolution360 subscription. 

• Do I need to return my device if I terminate my Maxis Zerolution360 subscription after I have fulfilled my 24-month commitment?

  Yes, you must return your device upon terminating your Zerolution360 subscription. A non-return device fee is applicable if you terminate and do not return your device to us in good working condition. However, you may own the device if you stay on Zerolution360 subscription for 30 months.

• After Month 30, is there any charge that I need to pay to own the device?

  There is no additional charges, you are just required to pay for Zerolution360 subscription from Month 1 until Month 30.

• Can I enjoy this program without the device protection? I don’t think I need it.

  Effective 29 Oct 2019, Maxis Safe Device Subscription is optional. For peaceful of mind, we strongly recommend you to sign up for Maxis Safe Device for a zero-worry experience.
  
  For Zerolution360 signed up prior to 29 Oct 2019, Safe Device is part of the subscription which cannot be unsubscribed.

• What if I cancel my subscription to Maxis Zerolution360 or terminate my Maxis line?

  If you terminate Zerolution360 within your 24-month commitment, your obligations are the remaining balance of your Zerolution360 and returning the device in good working condition.

• With Zerolution360, what happen if I change my rate plan to non-eligible plan such as MaxisONE Plan 98?

  Zerotution360 subscription prior to 29 Oct 2019

  • If you change to non-eligible rate plan within 24 months, your obligations are returning the device in good working condition and pay for device remaining balance charge.

   

  Zerotution360 subscription after 29 Oct 2019

  • Month 1 to month 24: any change to non-eligible rate plan will be deemed as early termination, you will have to pay off the remaining monthly fee (based on 24 months) in a lump sum (monthly fee x remaining months), and return the device in good working condition.
  
  
  • Month 25 to month 30: you may change to any MaxisONE plan without penalty. You can still continue to pay the Zerolution360 monthly fee till month 30 to own the device, or return the device in good working condition.

• What happen if I terminate my Zerolution360 subscription during extended period of month 25 to month 30?

  Just return your device to Maxis in good working condition. No remaining monthly fee will be imposed. If you wish to keep the phone or unable to return the device in good working condition, you just need to pay a device non-return fee.

• I would like to terminate my Zerolution360 subscription, how much is the Device remaining balance charge?

  • Termination within month 1 to month 24 : You will have to pay off the remaining monthly fee (based on 24 months) in a lump sum (monthly fee x remaining months), and return the device in good working condition.
  
  
  • Termination within month 25 to month 30 : Just return your device in good working order immediately. No device remaining balance will be charged.

• Why is there no Zerolution360 offered for iPhone?

  Zerolution360 is offered on selected phones. You may still get the iPhone on Zerolution or Normal Device Contract.

• When will Maxis provide Zerolution360 offer for iPhone?

  iPhone will not be offered on Zerolution360. You can get the iPhone on Zerolution or Normal Device Contract.

• Since Zerolution360 is not available for iPhone, how can I get an iPhone with Maxis?

  You can still get an iPhone on a 24-month Zerolution or Normal Device Contract with Maxis.

• If I am a Zerolution360 customer who is eligible to upgrade my device by end of November and I want to upgrade to the iPhone, will I get re-enrolled in Zerolution360?

  No, as the iPhone is not available on Zerolution360.
  If you have completed 12 months contract and choose to upgrade to a new device, you may proceed to upgrade to any other device offered with Zerolution360.
  If you have completed 24 months contract on your current Zerolution360 contract, you can return your device and sign up for iPhone contract on a 24-month Zerolution or Normal Device Contract with Maxis.

• If I decided to upgrade my current Zerolution360 contract to the iPhone with Zerolution or Normal Device Contract, do I need to pay for the penalty?

  For Zerolution360 customers, after you have paid 12 months Zerolution360 monthly fee you are eligible to enjoy an upgrade but need to be on Zerolution360 contract.
  If you decide to recontract to Zerolution or Normal Device Contract but still have not serve more than 24 months, you need to return your phone and pay penalty for the remaining months on Zerolution360 before can sign up for new contract.
  If you have completed 24 months contract on your current Zerolution360 contract, you can return your device and sign up for an iPhone contract on a 24 month Zerolution or Normal Device Contract with Maxis.

• Is Zerolution360 still available for Android devices?

  Yes, Zerolution360 is still available for selected Android devices.