Interim Bill

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• What is an Interim Bill in the context of account termination or port-out?

  An Interim Bill is issued when you request for account termination or port-out from Maxis. It covers any unbilled charges incurred for your account for using Maxis’ services up until the time of your request which have not been included in previous bill statement. The amount stated in the Interim Bill may not be the final amount payable by you.

• Why does the amount in the Interim Bill differ from the final Bill?

  The amount in the Interim Bill reflects the outstanding charges up to the point of termination or port out request. The final Bill encompasses any balance charges incurred and payable by you for the billing period.

• How will I view the Interim Bill (if any)?

  To view your Interim Bill , go to www.dfactory.maxis.com.my/interimbill  from your phone browser (for iPhone use Google Chrome browser) and enter the last 6 digits of your mobile number <e.g. if your number is 012-345 1123, enter 451123>.

• Will I receive a final Bill after the Interim Bill?

  Yes, upon successful account termination or port-out, a final Bill will be issued to you, outlining all the charges accrued for the specific billing period.

• How can I make payment for the Interim Bill?

  You can make payment for the Interim Bill through our existing payment channels such as our Maxis app or Hotlink app, Maxis Care or Hotlink Selfserve or online banking via JomPAY.

• Is there a specific time frame for settling the Interim Bill?

  To ensure a smooth termination or port-out process, we recommend settling the Interim Bill within the designated timeframe specified in the SMS and Interim Bill . This will help avoid any delay or disruption in processing your request.

• What happens if I don’t make payment for the Interim Bill or failed to make payment within the specific time frame?

  If we do not receive payment for the Interim Bill, your request for account termination or port-out from Maxis will be rejected. We advise settling the Interim Bill promptly to avoid any disruption in the termination or port-out process.

• Why did I not receive my Interim Bill after I submitted my port out?

  Interim Bill for unbilled amount less than RM10 is not required. These usages will be in the final Bill which encompasses any balance charges incurred and payable by you for the billing period.