What is Direct Debit?

Direct Debit (DD) is the simplest and most convenient way to pay your Maxis bill. It authorizes Maxis to collect your Maxis bill charges from your credit/debit card account. Your bill amount will be paid automatically at your regular bill cycle. To sign up and manage your Direct Debit: Individual - Maxis app and Maxis Care Corporate / SME – ONEBusiness Hub.

How do I sign up for Maxis Direct Debit?

You may request to sign up for Direct Debit at the point of service registration and our team will assist you. If you are already using Maxis services, you can always do it on your own Individual - Maxis app and Maxis Care Corporate / SME – ONEBusiness Hub

How do I sign up for Direct Debit using Maxis app or Maxis Care?

Here are the steps to sign up for Direct Debit via Maxis app and Maxis Care Step 1 : Login to Maxis app or Maxis Care Step 2 : Click on Bills > MANAGE DIRECT DEBIT. Step 3 : Click on the toggle to enable Direct Debit Step 4 : Key in your credit card details and the OTP that you've received from your issuer bank. Step 5 : Lastly, you will receive SMS and email confirming your Direct Debit registration.

How do I sign up for Direct Debit using ONE Business Hub for my company?

Step 1 : Login to your ONEBusiness Hub Account . Step 2 : Choose the respective Accounts from the available list. Step 3 : Click on Account > MANAGE DIRECT DEBIT. Step 4 : Reconfirm your chosen account to be activated with Direct Debit. Step 5 : Key in the mobile no. and your email address. Step 6 : Key in your credit card details and the OTP that you've received from your issuer bank. Lastly, you will receive SMS and email confirming your Direct Debit registration.

Recently I have changed my credit card. How do I update my credit card details?

Please proceed to update your credit card details via Maxis app or Maxis Care . Go to "Me" Click on "'Payment Methods'; you may edit or remove your card info here.

I lost my credit card recently. How do I stop my bills being charged through my card?

Please proceed to suspend your credit card via Maxis app or Maxis Care . Go to "Me" Click on "'Payment Methods'. You may edit or remove your card info here.

Do I need to pay any fee to activate my credit card which has been suspended earlier?

No fee is required to activate your credit card.

Frequently Asked Questions

Managing Direct Debit

Direct Debit (DD) is the simplest and most convenient way to pay your Maxis bill. It authorizes Maxis to collect your Maxis bill charges from your credit/debit card account. Your bill amount will be paid automatically at your regular bill cycle.

To sign up and manage your Direct Debit:

Individual - Maxis app and Maxis Care

Corporate / SME – ONEBusiness Hub.
You may request to sign up for Direct Debit at the point of service registration and our team will assist you. If you are already using Maxis services, you can always do it on your own

Individual - Maxis app and Maxis Care

Corporate / SME – ONEBusiness Hub
Here are the steps to sign up for Direct Debit via Maxis app and Maxis Care

Step 1: Login to Maxis app or Maxis Care
Step 2: Click on Bills > MANAGE DIRECT DEBIT.
Step 3: Click on the toggle to enable Direct Debit
Step 4: Key in your credit card details and the OTP that you've received from your issuer bank.
Step 5: Lastly, you will receive SMS and email confirming your Direct Debit registration.
Step 1: Login to your ONEBusiness Hub Account.
Step 2: Choose the respective Accounts from the available list.
Step 3: Click on Account > MANAGE DIRECT DEBIT.
Step 4: Reconfirm your chosen account to be activated with Direct Debit.
Step 5: Key in the mobile no. and your email address.
Step 6: Key in your credit card details and the OTP that you've received from your issuer bank.
Lastly, you will receive SMS and email confirming your Direct Debit registration.
Please proceed to update your credit card details via Maxis app or Maxis Care. Go to "Me" Click on "'Payment Methods'; you may edit or remove your card info here.
Please proceed to suspend your credit card via Maxis app or Maxis Care. Go to "Me" Click on "'Payment Methods'. You may edit or remove your card info here.
No fee is required to activate your credit card.
Yes you can.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.