Pay with Maxis – General

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• What is "Pay with Maxis"?

  “Pay with Maxis,” also known as Direct Carrier Billing (DCB), allows you to charge your app purchases, digital content, subscriptions, and more to your Maxis bill. The charges will appear on your next bill. 
  

• Which App Stores can I charge my purchases through my Maxis bill?

  You can charge your purchases through your Maxis bill on the following App Stores:

  1. Apple App Store
  2. Google Play Store
  3. Huawei App Gallery

• Is there a limit on how much I can spend using “Pay with Maxis”?

  Yes, this is known as the Digital Spend Limit.

  • For Maxis Postpaid customers: If your line is 4 months or older, your Digital Spend Limit is RM250. You can also update your spend limit up to 80% of your account credit limit via the Maxis app.
  • For lines less than 4 months old, the Digital Spend Limit is fixed at RM80/month.
    We may revise the Digital Spend Limit from time to time, subject to applicable terms and conditions. Any revision will be reflected in these FAQs. 

• Can I increase or decrease the Digital Spend Limit for “Pay with Maxis”?

  Yes, for lines with a tenure of 4 months or more, you may change and manage your Digital Spend Limit via Maxis Care (https://care.maxis.com.my/) or the Maxis app (https://maxis.page.link/app), with a cap of 80% of your overall postpaid credit limit. 
  For lines less than 4 months old, you cannot change the Digital Spend Limit, which is fixed at RM80/month.
  Here’s a video on how to manage your spend limit. 

• I have received a refund for my item purchased last month – will it increase my DCB Digital Spend Limit for this month?

  No, the refund amount will not affect your Digital Spend Limit for the current month. 
  

• Who can use the “Pay with Maxis” service?

  The service is available to all Maxis Postpaid and Prepaid customers. However, “Pay with Maxis” is not available for mobile lines under Corporate and Wireless Broadband services. 

• Can I purchase content that is not in Ringgit Malaysia using “Pay with Maxis”?

  No, “Pay with Maxis” only allows purchases in Ringgit Malaysia (MYR). 
  

• Can I purchase content over WiFi?

  During the initial “Pay with Maxis” setup, you need to be connected to the Maxis network for authentication. After successful authentication, you can purchase content using either a WiFi connection or Maxis' mobile network. 
  

• Are content purchases or subscription fees subject to Sales and Service Tax (SST)?

  No, “Pay with Maxis” purchases are not subject to the 6% Sales and Service Tax (SST). 
  

• How can I manage my spending and track my monthly expenditures with "Pay with Maxis"?

  You can manage your spending by adjusting your spend limit and monitoring your subscriptions. Here are helpful resources:

  • Managing Spending for Apple Store
  • Managing Spending for Google Play

• What should I do if I have a dispute regarding an app store or content purchase?

  If you encounter any disputes related to purchases made using "Pay with Maxis," we recommend that you contact the customer support of the relevant app store or content provider directly. They will be best equipped to assist you with issues such as charging discrepancies, duplicate charges, or any other concerns regarding your purchase.

  Please note that "Pay with Maxis" is solely a payment method, and we do not manage subscriptions for content purchased through app stores. If you wish to stop or manage your subscription, you will need to do so directly through the content provider or app store. For more detailed information, please refer to the FAQs provided by the respective app store, such as Google Play Store or Apple App Store.