Pay with Maxis – General

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• What is "Pay with Maxis"?

  “Pay with Maxis” is also known as Direct Carrier Billing (DCB) where you can charge your app purchases, digital contents, subscriptions and more to your Maxis bill. Your purchases will be billed in your next bill.

• Which App Stores can I charge my purchases through my Maxis bill?

  You can charge your purchases through your Maxis bill on the following App Store:

  1. Apple App Store
  2. Google Play Store
  3. Huawei App Gallery

• Is there a limit on how much I can spend using “Pay with Maxis”?

  1. Yes, that is known as Digital Spend Limit.
  2. For Maxis Postpaid, if your line is 4 months and older, your Digital Spend Limit is RM250 or you may update your spend limit to up to 80% of your account credit limit via Maxis app. For line which is less than 4 months old, the Digital Spend Limit is fixed at RM60/month
  3. We may revise the Digital Spend Limit from time to time, subject to the applicable terms and conditions. Any revision to the Digital Spend Limit will then be reflected in these FAQs.

• Can I increase / decrease the Digital Spend Limit for “Pay with Maxis”?

  For line tenure which is 4 months and above, you may change and manage the Digital Spend Limit via Maxis Care (https://care.maxis.com.my/) or Maxis app (https://maxis.page.link/app), capped at 80% of your overall postpaid credit limit. For line tenure less than 4 months, you will not be able to change the Digital Spend Limit of RM60/month. Here is a video on how manage your spend limit: 

• I have received refund for my item purchased last month - would it increase the DCB Digital Spend Limit for this month?

  No. The refund amount will not change your Digital Spend Limit.
  

• Who can use the “Pay with Maxis” service?

  It is available for all Maxis Postpaid and Prepaid customers; “Pay with Maxis” is not open for mobile line under Corporate and Wireless Broadband service.

• Can I purchase content that is not in Ringgit Malaysia using “Pay with Maxis”?

  Unfortunately, you cannot do so. Please note that “Pay with Maxis” only allows you to purchase content in Ringgit Malaysia.

• Can I purchase content over WiFi?

  During the initial “Pay with Maxis” setup, you will need to be connected to Maxis network for us to authenticate you. Once successful, you may purchase the content over WiFi connection or Maxis’ mobile network.

• Is the content purchases or subscription fee subjected to the Sales and Service Tax (SST)?

  “Pay with Maxis” is not subjected to 6% Sales and Service Tax (SST).

• How do I manage my expenditure and amount spend each month for content purchase via “Pay with Maxis”?

  You can control your spending by changing your spend limit and also manage your subscriptions. Here are a few videos on how to control your spend limit, cancel your content subscription and request for refund for your reference:

  1. For AppStore: https://www.youtube.com/playlist?list=PLbl2ILY0ZTYsyo1Iz7xjYcOgfsBFSAi7U
  2. For Google Play: https://www.youtube.com/playlist?list=PLbl2ILY0ZTYu_38T-mI-8wr54lxY9JuCi