Pay Bill

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• How do I pay my bill without having the hassle of walking in to your outlet?

  You can pay your Maxis bill online at :

  • Maxis app or Maxis Care.
  • Online banking of all major banks in Malaysia.

  Sign up with our direct debit service via Maxis app or Maxis Care.

• Can I pay via JomPay and what is Maxis' Bill code?

  Yes, you can pay online using  JomPay. Maxis' Biller Code is 1123.

• Can I still pay over the counter or offline?

  The physical payment channels are:

  • Maxis Self Serve Kiosk located at selected Maxis stores,
  • Petrol kiosk and convenient stores with e-Pay, and 
  • Pos Malaysia.

  
  For more details of all the available payment channels, please refer to www.maxis.com.my/pay. 

• Can I know the accepted mode of payment for Maxis bill?

  We accept payment via cash, cheque, credit or debit card and online payment.

• Where can I view my payment history?

  You can check on Maxis app or Maxis Care, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments.

• I have paid, but my bill is not updated. What should I do?

  Please call us with the payment details.

• What cards are accepted for transactions, in Maxis’ payment channels?

  At Maxis, our apps (Maxis app, Hotlink app), self-serve portals (Maxis Care. and Hotlink Self Serve Portal) and our retail outlets accept payment by any Visa or Master; credit or debit cards issued by local banks.

  The cards issued by foreign banks are not supported.

• How secure is it to register my credit or debit card information on Maxis app and Maxis Care?

  To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts the information you input. URL for websites with SSL security will begin with "https".

  Plus, every credit or debit card entered, is stored in a PCI DSS-certified data centre. PCI-DSS is the highest standard practiced by global payment services and used by global banks and financial institutions.

• Can I pay with a third party's credit card for payment on Maxis app and Maxis Care?

  You must be the owner of the credit or debit card and be able to receive and do the TAC verification for your payment.

• Why is there a RM1 charge during registration of credit or debit card on Maxis app and Maxis Care?

  The RM1 charge is to verify that you are the genuine cardholder & that your credit or debit card is still active.

  For credit cards, the amount is not charged to your card and will not be reflected in your statement.

  For debit cards, you will see the amount deducted, however you will be reimbursed with the RM1 within two weeks.

• How do I check payment status after making payment on Maxis app and Maxis Care?

  Once the payment is successful, you will receive confirmation SMS and email. Alternatively, you can check on Maxis app or Maxis Care, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments.

• I didn’t get any email or SMS confirmation, how do I know if my payment is successful?

  On Maxis app or Maxis Care, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments history.

  Please give us a call if your payment is not listed.

• How do I add and deactivate the credit or debit cards on Maxis app and Maxis Care?

  For Maxis app, just go to ‘Me’ and select ‘Payment Methods’

  For Maxis Care, just select your account, tap on Profile and select “Payment Methods”