Frequently Asked Questions
Credit Limit
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Credit limit is the maximum amount you can spend on your Maxis account. It covers your billed and unbilled usage, including your rate plan's monthly commitment fees, device installments (e.g., Zerolution); any additional usage charges beyond your plan, purchase of passes and items charged to your bill (pay with Maxis transactions).
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Credit Limit is the overall maximum spending limit for your entire Maxis account; covers all your Maxis services and charges and it applies to your whole account.
Digital Spend Limit is a sub-limit within your Credit Limit that can be set individually for each mobile line, only applies to digital purchases/transactions charged to your bill, such as:
- Streaming services (Netflix, Spotify, etc.)
- App store purchases
- Digital content subscriptions
Key Point: Think of Digital Spend Limit as a subset of your Credit Limit - it's like having a smaller wallet within your main wallet for digital purchases only.
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Credit limit is shared by all lines within the same account.
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You can check what is your credit limit and other related information via below ways:
- Maxis app > Bill
- Maxis Care > Bill
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You can increase your credit limit via:
Maxis Care > Bill Details > Manage Credit Limit
Just ensure your account is current/active and meets our credit requirements.
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You can reduce your credit limit via:
Maxis Care > Bill Details > Manage Credit Limit
Just ensure your account is current/active and meets our credit requirements.
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Your credit limit can be increased as long as your account is current and more than 6 months. Otherwise, you may need to make sufficient payment and provide supporting documents to increase your credit limit.
