Forgotten PIN and PUK

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• What is PIN and PUK?

  If you’ve forgotten your PIN, or entered an incorrect PIN too many times, your SIM will be locked, and you won’t be able to unlock your phone. To unlock it, you will need a PIN unlock code (PUK).

• How should I change the default PIN 0123 to something else to ensure my device is protected?

  You may change the default PIN upon keying in the dedicated PUK on your device.

• How many tries do I have before it is blocked if I am not sure of my PIN?

  You can try maximum 3 times before your SIM PIN gets locked.

• How to unlock PUK code?

  You can get your PUK code unlocked via below ways-

  • Maxis app
  • Maxis Care
  • Call us at 123.

• How to unblock SIM?

  In order to unblock your SIM which is locked because of entering wrong PUK code many times, please walk into any Maxis Store personally to unblock the SIM/perform SIM replacement.
  
  Tips:
  This is a change, please bring along your MyKad, we will conduct biometric verification prior to replacing your SIM. For a foreigner, please walk in personally with your passport or identity document which you used to register for your Mobile.