Voice Over IP (VOIP)

EXPAND ALL COLLAPSE ALL

• Can I get Maxis Home Fibre without VOIP service or terminate the VOIP service?

  VOIP is part of Maxis Home Fibre service and we do not offer Maxis Home Fibre without VOIP. There is no additional monthly charges, you just pay as you use.

• Can I get other voice value added services such as call forwarding, call hold, call waiting on my Maxis Home Fibre's VOIP?

  These voice value added services are not available.

• Does the Maxis Home Fibre VOIP support International Direct Dial (IDD) call?

  Yes, Maxis Home Fibre VOIP does support IDD.

• Can I enable or disable the International Direct Dial (IDD) call service for my Maxis Home Fibre VOIP?

  Yes, you may call us and request to enable or disable IDD.

• Can I request for additional VOIP on my new or existing Maxis Home Fibre?

  No. One Maxis Home Fibre can only support one VOIP service.

• I do not get a dial tone on my DECT phone. What should I do?

  Here are a few steps which you can do:-

  1. Your DECT phone is connected to the telephone port of your router.
  2. You are are using the standard RJ11 cable.
  3. Your DECT phone is charged.
  4. Test with other phone set to verify if DECT phone is faulty.

  
  If the problem persist, please call us for support.

• I can't hear the other party in the call? What should I do?

  Here are a few steps which you can do:-

  1. You are using standard RJ11 cable.
  2. Test with other phone set to verify if DECT phone is faulty.

  
  If the problem persists, please call us for support.

• I can't make a call to an international number? What's wrong?

  This could be your International Direct Dial (IDD) service is not enabled. If you wish to activate your IDD for Home Fibre, please give us a call.

• How can I change my existing Home Voice number?

  This will be considered if your existing number is causing any inconvenience to you, call or walk in to submit your request.