General

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• Who is eligible to sign up for the All-New Maxis Home Fibre plans?

  The All-New Maxis Home Fibre plans are available to all income groups whose homes are located within our coverage with a contract of 24 months. Existing Fibre customers within contract or out of contract are eligible to change to their choice of new plan.

• Where can I sign up for the All-New Maxis Home Fibre plans?

  You may sign up for the All-New Maxis Home Fibre plans at all Maxis Sales Channels including Maxis Centre, Maxis Exclusive Partners and Authorized Resellers, on the Maxis official website or call in.

• Will there be any contract tied to the plans?

  Yes, there will be a 24-month contract for new sign ups.

• Will a penalty fee be imposed if I decide to terminate my subscription within the contract period?

  If you decide to terminate the subscription before the end of the contract period, a penalty fee of remaining subscription months will be imposed.

• Do the Fibre plans come with a voice service?

  For new customer, you have an option to add Unlimited Voice at RM10 per month which also comes with a free DECT phone. Alternatively, you may plug in your own telephone and will be charged on a pay-as-you-use basis at standard rates of RM0.09/minute charge to mobile and fixed line number. Standard rates for international and special numbers will apply.

  For existing customer changing to the All-New Maxis Home Fibre plans, DECT phone is not provided, and you will have to buy your own.

• As an existing Maxis Home Fibre customers, can I maintain the same VOIP number when I upgrade to the new plan?

  Yes, you can maintain your current VOIP number.

• I have member-get-member rebates on my Fibre subscription. Can I still enjoy this after my upgrade?

  Yes, your member-get member rebates will continue for its remaining period.
  

• I’m an existing Fibre customer from a competitor. How do I sign up to Maxis Fibre plans?

  Kindly contact our customer service hotline, and we will be happy to assist you on this.
  

• I live in a high-rise building. Can I subscribe to the new plans as well?

  Yes, you can subscribe to the new plans, but the broadband speeds available to you will depend on the building’s infrastructure.

• What should I expect to see in my bill if I change my current plan to a new plan?

  The subscription fees for both your current and upgraded plans will be prorated. Your bill will also include other applicable charges, such as for calls (if any).
  

• What are the rates for fixed line calls on the new Maxis Home Fibre plans?

  All Maxis Home Fibre plans comes with a choice adding on unlimited local calls at RM10 per month or charge based on usages at RM0.09/ minute for local calls to mobile and fixed line. Standard rates apply for all calls to special and international numbers.

  For international calls, please refer to Premium IDD rates here.

• Will my credit limit change when I change my rateplan?

  Your credit limit will not be revised or changed if the limit is sufficient for your rateplan.

• Are there any Add-On services that I can subscribe for my Maxis Fibre?

  Yes, we encourage our customers to take up our latest Home Devices via Zerolution or subscribe to our Home Add-On Services, such as Max WiFi by Maxperts.