Smart Watches and Maxis Connect Watch Plan FAQ

EXPAND ALL COLLAPSE ALL

• What is Maxis Connect Watch?

  Maxis Connect Watch is a secondary service which enables cellular connectivity for your Apple Watch GPS + Cellular and Samsung Galaxy Watch LTE. It allows you to share your mobile number, call, SMS and data from your mobile line with your Smart Watch even when your phone is not nearby or powered on.
  

• What is the monthly subscription fee Maxis Connect Watch?

  The monthly subscription fee for Maxis Connect Watch is RM20/month.
  

• How much data will I be able to use on my cellular watch with Maxis Connect Watch?

  Maxis Connect Watch allows you to share data from your mobile line.
  

• Will I be contracted with Maxis Connect Watch?

  No. There is no contract if you just sign up with Maxis Connect Watch. 
  

• Will Maxis Connect Watch service allow me to make or receive calls when I am roaming or overseas?

  Sorry, international roaming is not enabled for Maxis Connect Watch. You can use your cellular watch in Bluetooth mode when roaming.

• What devices are supported with Maxis Connect Watch?

  Maxis Connect Watch can be used by below devices:
  

  • Apple Watch GPS + Cellular with OS 6.1.1 (and above) which pairs with an iPhone compatible with iOS 13.3 and above.
  • Samsung Galaxy Watch LTE which pairs with any Samsung smartphone with Android 5.0 and above.

• Who is eligible for Maxis Connect Watch?

  All customers below postpaid plans are eligible to activate Maxis Connect Watch as a secondary service:
  

  • Maxis Postpaid/Maxis Unlimited Postpaid 68/98/108/128/158/188/248/368
  • Maxis Postpaid/Maxis Unlimited Postpaid 69/79/99/109/139/169/199
  • Maxis Postpaid Share 39/48
  • Maxis Family Plan 299/399/499
  • Maxis Family Plan Member and Additional Member 48

• My mobile line is contracted, am I still eligible to sign up for Maxis Connect Watch?

  You may sign up for Maxis Connect Watch as long as your mobile line is subscribed to the eligible rate plans.

• Do I have to purchase a smart watch from Maxis to sign up for Maxis Connect Watch?

  No. You may sign up for this plan with your own smart watch or smart watch purchased from Maxis.
  

• I have purchased a smart watch from overseas, can I pair it with my Maxis mobile line and subscribe to Maxis Connect Watch?

  You may subscribe for Maxis Connect Watch as long as your mobile line is subscribed to the eligible rate plans. You may subscribe for Maxis Connect Watch with your own watch or watch purchased from Maxis.

• How do I activate Maxis Connect Watch on my smart watch?

  For Apple watch:

  • The step-by-step guide on how to activate Maxis Connect Watch for your Apple Watch can be found here.
  • Before you begin, please make sure that your iPhone is on iOS 13.3 and Apple Watch on WatchOS 6.1.1. Your network is My Maxis and network provider bundle is Maxis 40.1 and above (on your iPhone, go to Settings/ General/ About, scroll to Network for details).

   

  For Samsung Galaxy watch:

  • The step-by-step guide on how to activate Maxis Connect Watch for your Samsung Galaxy Watch can be found here.

• What happens if I change my mobile number (without changing my rateplan and smartphone)?

  Just reactivate Maxis Connect Watch plan with your new mobile number and proceed using your watch as usual.
  

• What happens if I change to new smartphone (without changing my service i.e., mobile number and rateplan)?

  If you have an existing active Maxis Connect Watch subscription, you do not need to sign up and activate the plan on your new phone; just pair your smart watch with your new smartphone to continue enjoying the benefits of Maxis Connect Watch.
  

• If I wish to use my smart watch with a different mobile line (one that has a different SIM and rate plan) but using the same smartphone, what do I do?

  Just activate Maxis Connect Watch with your new mobile line and proceed using your smart watch as usual.

  If you do not wish to use your smart watch with your previously paired mobile line, please terminate your Maxis Connect Watch plan that’s tagged to that line.

• What happens if I terminate the mobile line which also subscribed Maxis Connect Watch?

  Your Maxis Connect Watch will be terminated too.
  

• Can I still use my smart watch with Maxis Connect Watch if my mobile line is suspended?

  If your mobile line is suspended, your Maxis Connect Watch service will also be suspended.
  

• My Samsung smartphone supports dual SIMs (physical and eSIM), how do I perform pairing with my selected number?

  To ensure that you are pairing with your selected number, just turn off the network for mobile line which you do not wish to pair your Galaxy Watch and proceed to perform pairing for Samsung Galaxy Watch and smartphone like normal.
  

• I am currently subscribed to Maxis Postpaid Connect Watch 18. What will happen to my subscription?

  You may continue using your device with your existing plan. No changes will be made to your plan or subscription.