Switch to Maxis Postpaid

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• How to switch to Maxis?

  You can switch to maxis by following the simple steps below:-

  Step 1: Sign up with Maxis and specify that you would like to switch your mobile number to Maxis. Upon successful registration, you will be given a SIM while waiting for your mobile number to be released by your existing service provider;

  Step 2: Reply to confirmation SMS from your existing service provider within the specified time; make payment for your bills and usages (if applicable) and

  Step 3: Insert your Maxis SIM into your phone once your number is successfully switched over.

  Tips for smooth switching process:-

  1. Your personal details register with us are matching with your details with the existing service provider
  2. You have terminated all your contracts with your existing service provider
  3. Paid all your overdue or outstanding amount or usages with your existing service provider
  4. Not blacklisted by any telco service provider
  5. Reply to any SMS confirmation by your existing service provider within the specified time
  6. If your mobile service is linked to a fibre or another value-added service such as SIM for watch, you need to ‘unlink’ the service(s) or change your existing mobile plan to allow a porting transaction.

  You may submit your request to switch your mobile number to Maxis at:

  1. Online
  2. Maxis Store
  3. Call us

• What to expect during the switch?

  It will only take 48 business hours and the disruption to your mobile service will be minimal.

• When to change existing SIM to the new Maxis SIM card?

  Once your number is successfully switched over, you will notice that your phone signal is lost (previous SIM card). You can change your current SIM card with the new Maxis SIM card just by inserting your new Maxis SIM. Then, you can start using our services as normal.

• How to switch out my Maxis Mobile?

  Your request to switch will be submitted to Maxis by your new/ intended service provide, hence you need to approach the service provider who you would like to switch to.

  Tips for smooth switching process: -

  • Your personal details register with us are matching with your details submitted to your new service provider;
  • If your mobile service is linked to a fibre, you need to ‘unlink’ the service(s) or change your existing mobile plan to allow a porting transaction;
  • Ensure you have fulfilled your contract obligations (if any);
  • Paid all your overdue or outstanding amount or usages with us;
  • Not blacklisted by any telco service provider;
  • Reply to any SMS confirmation within the specified time

  If your request was rejected due to failure to meet any of the above industry standard handling; to resubmit your request to switch out your mobile, do request your new service provider.