What is required for me to be able to roam in Australia?

Australian Government had authorized to disable 3G service effective 28 October 2024. Along with a new legislation, that only phones connected to Australian networks must be able to make emergency Triple Zero (000) calls over 4G. This change had also affected the roaming requirements for travelers coming to Australia.

Frequently Asked Questions

Roaming in Australia

Australian Government had authorized to disable 3G service effective 28 October 2024. Along with a new legislation, that only phones connected to Australian networks must be able to make emergency Triple Zero (000) calls over 4G. This change had also affected the roaming requirements for travelers coming to Australia.

The impact:

Impact on Maxis users with active International Roaming service may experience inability to connect to local network even with 4G device and inability to make or receive calls and SMS without data.

To confirm if your device meets the requirement, you may check your device IMEI on this link: https://amta.org.au/3g-closure-old/check-my-device/

Steps to get your phone’s IMEI:

Android: Phone Setting > About Phone
iPhone: Phone Setting > General > About

More about VoLTE and how to activate on your device refer here.

If your device is not compatible, alternatively, you can opt for WhatsApp call & messages over Wi-Fi connections.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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