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Frequently Asked Questions

FAQ – Postpaid and Fibre Bundle Promotion

  • We are offering a plan or speed upgrade to the next tier of Home Fibre speed up to 1Gbps if you sign up a new Maxis Home Fibre 100Mbps/300Mbps/500Mbps and selected Hotlink or Maxis Postpaid plan.

  • To enjoy this bundled plan benefit, you will need to be signed up any one of the following plans:

    • Add new or change your existing Maxis Postpaid plan to Maxis Unlimited Postpaid plan; and bundled with a new Maxis Home Fibre 100Mbps/300Mbps/500Mbps plan
    • Add new or change your existing Hotlink Postpaid plan to Hotlink Postpaid 60/70; and a new Maxis Home Fibre 100Mbps/300Mbps/500Mbps plan (only available for this promotion until 14 July 2024).
  • This promo is available from 25 April 2024 until 31 January 2025.

  • With the bundled plan’s benefit, you get to enjoy a plan or speed upgrade to the next tier of Home Fibre speed up to 1Gbps if you sign up a new Maxis Home Fibre service and bundled with selected Hotlink or Maxis Postpaid plan.

    The plan or speed upgrade promo is given in the form of a monthly rebate to a higher speed plan so that you can enjoy higher speed at no additional cost; you will enjoy the payable monthly fee after rebate permanently until you change to other plan or speed.

    Eligible Home Fibre Plan Upgraded Home Fibre Plan Monthly Fee After Rebate
    Maxis Home Fibre 100 Mbps
    (NP RM99/month) 
    Maxis Home Fibre 300 Mbps
    (NP RM139/month)
    RM99/month
    Maxis Home Fibre 300 Mbps
    (NP RM139/month)
    Maxis Home Fibre 500 Mbps
    (NP RM159/month)
    RM139/month
    Maxis Home Fibre 500 Mbps
    (NP RM159/month)
    Maxis Home Fibre 1 Gbps
    (NP RM249/month)
    RM159/month
  • You can enjoy a plan or speed upgrade immediately upon installation. You will receive the 1st bill with prorated charges; and the monthly rebate will be reflected latest from the 2nd bill cycle onwards, depending on the bill cycle date.

  • You can sign up for this promo at any Maxis Stores, including Maxis Online Store.

  • To enjoy the bundled plan benefits, you just need to sign up for a new Maxis Home Fibre 100Mbps/300Mbps/500Mbps and change your Maxis Postpaid to Maxis Unlimited Postpaid plans.

  • If you are currently on Hotlink Postpaid 60 and 70, you will be eligible for a speed upgrade to the next tier of fibre speeds when you sign up for a new Maxis Home Fibre 100Mbps/300Mbps/500Mbps before 15 July 2024.

  • To find out more about how you can enjoy the bundled plan benefits, you can reach out to us via Whatsapp here, and we will be happy to assist you on this.

  • The plan or speed upgrade offer is given in the form of a monthly rebate to a higher speed plan so that you can enjoy a higher speed at no additional cost. You will receive the 1st bill with prorated charges; and the monthly rebate will be reflected latest from the 2nd bill cycle onwards, depending on the bill cycle date.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service