FAQ: Pre-order of Galaxy S25 Series

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• When is the pre-order period for the Galaxy S25 series?

  The pre-order period runs from 23 January to 13 February 2025, inclusive of both dates.

• What models are available for pre-order?

  The following models of the Galaxy S25 series will be available for pre-order:

  • Galaxy S25 512GB
  • Galaxy S25+ 512GB
  • Galaxy S25 Ultra 512GB and 1TB

• What are the available device contracts for Galaxy S25 series during pre-order?

  You may choose from the following offers:

  1. Maxis Zerolution (24 and 36-month contract).
  2. Normal Device Contract (24-month contract).

  For more details on contract options, please visit https://www.maxis.com.my/en/faq/devices/contract/zerolution/.

• What should I expect after I complete my pre-order?

  Successful pre-orders may take up to 4-6 weeks to arrive at your selected destination (In-store Pickup or Delivery). You will receive an SMS notification when your Galaxy S25 series device has arrived.

• Who is eligible to pre-order the Galaxy S25 series?

  All existing Maxis Consumer customers eligible for a device contract may pre-order the Galaxy S25 series. Eligibility requirements include:

  • Subscription to the latest Maxis Postpaid plans and Maxis Family plans* with a 5G-compatible SIM (Note: Share'n'Surf/MISM SIMs are not compatible with 5G. Visit our Maxis stores for assistance.)
  • No outstanding or overdue bills
  • No existing contract with more than 1 month remaining
  • Successful completion of your port-in if you are switching from another local operator.

  _{*Maxis Family plans subscribers to pre-order through Maxis App.}
  

• What promotional offers am I eligible for when I pre-order?

  When you pre-order a device with Maxis, you can enjoy the following gifts based on the device you choose:

  • Pre-order the Galaxy S25+ or Galaxy S25: Receive a FREE Galaxy Buds 3 (RRP RM599).
  • Pre-order the Galaxy S25 Ultra: Receive a FREE Galaxy Tab A9 LTE (RRP RM599).

  
  Please note that these offers are subject to stock availability and are not applicable for pre-orders made with the Maxis Family plan or Maxis Postpaid Share 48.
  

• I am currently on an old Maxis Postpaid plan that is no longer available for new subscription. Can I pre-order Galaxy S25 and stay on my current rate plan?

  You will need to switch to the all-new Maxis Postpaid plans with 5G before or during the pre-order of your Galaxy S25 device.

• Can I pre-order Galaxy S25 with Maxis Postpaid Share 48?

  Yes, you may submit your pre-order and opt for Maxis Zerolution for your share line on Maxis Postpaid Share 48, subject to eligibility checks and T&Cs.

  Please note that the pre-order promotional offers are not applicable for pre-orders made with Maxis Postpaid Share 48.

• I am currently a Maxis Unlimited Postpaid customer with active Home Device Contract on Fiber. Am I eligible to submit a pre-order?

  Yes, you can sign up for a mobile device contract with your Galaxy S25 on any of our Maxis Unlimited Postpaid plans with 5G.

• Can I change the color of the device once I’ve placed my order online?

  No, once your order has been successfully submitted, you cannot change or update your pre-order details.

• Can I change my delivery address upon placing the order?

  No, you cannot change or update your pre-order details once your order has been successfully submitted.

• Can I change to pick-up from store instead of doorstep delivery after I have placed the order?

  No, you cannot change or update your pre-order details once your order has been successfully submitted.

• I have pre-ordered my Galaxy S25 series device. Can I trade in my old device after I have received my new device?

  Yes, you may trade in your old device at any Maxis Center with your purchase of a Galaxy S25 series device. For more details on Maxis Trade-In and to get a quote for your existing device, visit Maxis Trade-In.

• My mobile line is registered under my company. Can I pre-order a Galaxy S25 series device?

  Yes, you can pre-order through your account manager or the person in charge (PIC) managing your mobile line.