Samsung TV Trade-in Program

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• What is Samsung TV Trade-in Program?

  Samsung is offering Maxis customers who sign up for a Samsung TV under Home Zerolution to trade-in their old TV for a cashback up to RM700. Samsung’s appointed vendor will provide a free collection and disposal of the old TV when the new Samsung TV is delivered to customers’ premise.

• How do I participate in the trade-in program?

  1. Sign-up for a Samsung TV under Home Zerolution
  2. You will receive a trade-in interest form through Whatsapp after you have signed up
  3. If you are interested, simply reply ‘yes’ and Samsung’s appointed vendor will do trade-in evaluation when they deliver the new Samsung TV to your premise

• How long is the trade-in program?

  The Samsung TV trade-in program is available from 15 December 2023 to 27 June 2024, or while stocks last.

• Who is eligible for the trade-in program?

  Customers who sign up any new Samsung TV under Home Zerolution (24 or 36 months instalment) will be eligible. Subject to Terms & Conditions of the Samsung TV Trade-In Program.

• What are the eligible rate plans?

  Any Maxis Home Fibre and Maxis Home WiFi plans which offers a Samsung TV.

  Note: Home Fibre must be installed prior to the sign up of Home Zerolution contract

• How do I enjoy this program?

  You just need to purchase Samsung TV at any Maxis Stores or Online. Trade-in program will be offered to you through WhatsApp or by Samsung’s appointed vendor at point of device delivery.

  Note: Maxis Zerolution and Samsung TV Trade-in Program are two separate programs. If you participate in the Samsung TV trade-in program and receive a quotation that does not meet your expectations, you are not allowed to cancel your Maxis Zerolution or contract penalty will be triggered.

• Where is the trade-in program available?

  The program will be available nationwide, excluding Pulau Ketam, Tioman, Langkawi, and Pangkor

• How will I know how much my old TV is worth?

  Samsung’s appointed vendor will provide an on-site assessment of old TV during installation of new Samsung TV. You may refer to the trade-in form for an estimation. Trade-in value will only be confirmed after on-site assessment.

  Size (inch)	LED	Plasma	Spoilt (Broken, No Power, Line, Back Light, Heavy Dot, Burn Mark) / But free Disposal
  32 - 39 inch	70.00	20.00	0.00
  40 - 50 inch	180.00	30.00	0.00
  51 - 60 inch	380.00	100.00	0.00
  61 inch & Above	700.00	200.00	0.00

• Can I opt out of the trade-in if I am not satisfied with the trade-in amount quoted?

  Yes. Samsung’s appointed vendor will provide a trade-in quotation during visit to your premise. If you are not satisfied with the quotation, you can reject the quotation and opt out of the trade-in program.

• How many TVs can I trade-in?

  You may trade-in only ONE (1) unit of TV for every purchase of a new Samsung TV under Home Zerolution.

• My old TV is not Samsung brand, can I still participate in this program?

  Yes, eligible TV brands for trade-in include:

  1. Samsung
  2. Panasonic
  3. Sharp
  4. Skyworth
  5. Philips
  6. Haier
  7. TCL
  8. Hisense
  9. Hitachi
  10. Sony
  11. Toshiba
  12. Xiaomi
  13. LG

• What are the other prerequisites of my old TV to be eligible for trade-in?

  1. All TV models must be less than 10 years old,
  2. Only Plasma, LED, QLED or OLED TVs will be collected,
  3. The TV must have a SIRIM Sticker, and
  4. If there isn’t no remote control or if the remote control is not working, RM 10 will be deducted.

• Can I trade-in my old TV if it is spoilt?

  Trade-in is not available for faulty or broken TVs; TV which can’t be turn on, the shell of TV is dented, cracked or has burnt mark or the screen has line, backlight or heavy dot will not be accepted.

  However, Samsung’s appointed vendor can assist to dispose the spoilt TV without charges.

• When will I receive the trade-in payment?

  You will receive payment for your trade-in value via online banking within 10 working days after device is collected.

• I am facing problems or have more questions about the trade-in program, who can I reach out to?

  For any queries regarding the trade-in program, please reach out to Samsung’s appointed vendor (MTT Solutions Sdn Bhd) via email at info@mttsolutions.com.my, or send a message via WhatsApp to 012-9696 305.