Smart Watches and Maxis Postpaid Watch Connect 18 Plan FAQ

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• What is Maxis Postpaid Watch Connect 18**?

  Maxis Postpaid Watch Connect 18 is a secondary service which enables cellular connectivity for your Apple Watch GPS + Cellular and Samsung Galaxy Watch LTE. It allows you to share your mobile number, call, SMS and data from your mobile line with your Smart Watch even when your phone is not nearby or powered on.

  **Maxis Postpaid Watch Connect 18 was KNOWN as Maxis Postpaid 18 Watch before 20 Oct 2022

  We ceased offering Maxis Postpaid Watch Connect 18, for new sign ups please refer here.

• What is the monthly subscription fee Maxis Postpaid Watch Connect 18?

  The monthly subscription fee for Maxis Postpaid Watch Connect 18 is RM18/month.

• How much data will I be able to use on my cellular watch with Maxis Postpaid Watch Connect 18?

  Maxis Postpaid Watch Connect 18 allows you to share data from your mobile line

• Will I be contracted with Maxis Postpaid Watch Connect 18?

  No. There is no contract if you just sign up with Maxis Postpaid Watch Connect 18. You will be contracted if you purchase Apple Watch or Samsung Galaxy Watch LTE with Zerolution on Maxis Postpaid Watch Connect 18.

• Will Maxis Postpaid Watch Connect 18 Watch service allow me to make or receive calls when I am roaming or overseas?

  Sorry, international roaming is not enabled for Maxis Postpaid Watch Connect 18. You can use your cellular watch in Bluetooth mode when roaming.

• What devices are supported with Maxis Postpaid Watch Connect 18?

  Maxis Postpaid Watch Connect 18 can be used by below devices:

  • Apple Watch GPS + Cellular with OS 6.1.1 (and above) which pairs with an iPhone compatible with iOS 13.3 and above.
  • Samsung Galaxy Watch LTE which pairs with any Samsung smartphone with Android 5.0 and above.

• Who is eligible for Maxis Postpaid Watch Connect 18?

  All customers below are eligible to activate one (1) Maxis Postpaid Watch Connect 18 as a secondary service:

  • Maxis Postpaid 98/108/128/158/188/248/368
  • Maxis Postpaid Share 48 (Supplementary)
  • Maxis Family Plan 299/399/499
  • Maxis Family Plan Member and Additional Member 48

  If your primary line current has a multi-SIM service (also known as Share N Surf), you will not be able to activate Maxis Postpaid Watch Connect 18. You may get a Maxis Postpaid Share 48 to replace the multi-SIM, then pair and activate for Maxis Postpaid Watch Connect 18.
  

• My mobile line is contracted, am I still eligible to sign up for Maxis Postpaid Watch Connect 18?

  You may sign up for Maxis Postpaid Watch Connect 18 as long as your mobile line is subscribed to the eligible rate plans.

• Do I have to purchase a Smart Watch from Maxis to sign up for Maxis Postpaid Watch Connect 18?

  You may sign up for this plan with your own watch or watch purchased from Maxis.

• I have purchased a Samsung Galaxy Watch from overseas, can I pair it with my Maxis mobile line and subscribe to Maxis Postpaid Watch Connect 18?

  You may subscribe for Maxis Postpaid Watch Connect 18 as long as your mobile line is subscribed to the eligible rate plans. You may subscribe for Maxis Postpaid Watch Connect 18 with your own watch or watch purchased from Maxis.

• How do I activate Maxis Postpaid Watch Connect 18 on my Galaxy Watch?

  To activate your watch Maxis Postpaid Watch Connect 18, just choose to activate cellular from the smart Watch app and follow thru the see step-by-step guide on Maxis Postpaid Watch Connect 18 activation.

• What happens if I change my mobile number (without changing my rateplan and iPhone)?

  Just reactivate Maxis Postpaid Watch Connect 18 plan with your new mobile number and proceed using your watch as usual.

• What happens if I change to new Samsung smartphone (without changing my service i.e., mobile number and rateplan)?

  If you have an existing active Maxis Postpaid Watch Connect 18 subscription, you do not need to sign up and activate the plan on your new phone; just pair your Galaxy Watch with your new Samsung Smartphone to continue enjoying the benefits of Maxis Postpaid Watch Connect 18.

• Can I use pair my Samsung Galaxy Watch with another Android smartphone other than Samsung?

  If you have an existing active Maxis Postpaid Watch Connect 18 subscription, you do not need to sign up and activate the plan on your new phone; just pair your Galaxy Watch with your new Samsung Smartphone to continue enjoying the benefits of Maxis Postpaid Watch Connect 18.

• If I wish to use my Samsung Galaxy Watch with a different mobile line (one that has a different SIM and rate plan) but using the same Samsung smartphone, what do I do?

  Just activate Maxis Postpaid Watch Connect 18 with your new mobile line and proceed using your watch as usual.

  If you do not wish to use your Galaxy Watch with your previously paired mobile line, please contact us to terminate your Maxis Postpaid Watch Connect 18 plan that’s tagged to the line.

• I am changing to a new Samsung Galaxy Watch and my phone is currently paired with a Galaxy Watch and subscribed to Maxis Postpaid Watch Connect 18, what should I do?

  Your Maxis Postpaid Watch Connect 18 service can only be activated for one (1) watch at a time. If you wish to change to a new watch, please contact us to terminate the service for your previous watch. After that, you are free to activate the service for your new watch.

• What happens if I terminate the mobile line which also subscribed Maxis Postpaid 18 Watch?

  Your Maxis Postpaid Watch Connect 18 will be terminated too.

• Can I still use my Samsung Galaxy Watch with Maxis Postpaid Watch Connect 18 if my mobile line is suspended?

  If your mobile line is suspended, your Maxis Postpaid Watch Connect 18 service will also be suspended.

• My Samsung smartphone supports dual SIMs (physical and eSIM), how do I perform pairing with my selected number?

  To ensure that you are pairing with your selected number, just turn off the network for mobile line which you do not wish to pair your Galaxy Watch and proceed to perform pairing for Samsung Galaxy Watch and smartphone like normal.

• What is the package if I purchase Samsung Galaxy Watch from Maxis?

  You may purchase Galaxy Watch on Zerolution, with this you get to pay off your watch with 24 / 36 months installment.