eSIM

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• Which are devices supported by Maxis eSIM?

  Maxis customers can now use the following eSIM enabled devices:

  • Apple iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max
    
  • Apple iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
  • Apple iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
  • Apple iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max
  • Apple iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max
  • Apple iPhone 11, 11 Pro, 11 Pro Max, XR, XS series with iOS 12.1.1 or later
  • Apple iPhone SE (2020), (2022)
  • Apple Watch Series 5, 6*, 7*, 8* (GPS + Cellular)
  • Apple Watch Ultra
  • Apple Watch Series SE, (2022)
  • Apple iPad, iPad Air, iPad Mini & iPad Pro; (Wi-Fi + Cellular; 2019 onwards)
  • Samsung Galaxy Z Flip6 5G and Z Fold6 5G
  • Samsung Galaxy Z Flip5 5G and Z Fold5 5G
  • Samsung Galaxy Z Flip4 5G and Z Fold4 5G
  • Samsung Galaxy Z Flip3 5G and Z Fold3 5G
  • Samsung Galaxy Z Flip, Fold & Fold2
  • Samsung Galaxy S20, S21, S22, S23, 24/24 FE series
  • Samsung Galaxy Note20 series
  • Samsung Galaxy Tab S9, S9+, S9 Ultra
  • Samsung Galaxy Watch Active2 (LTE)
  • Samsung Galaxy Watch 3 (LTE), 4 (LTE), 5 (LTE), 6 (LTE), 7 (LTE), 7 Ultra
  • Google Pixel 6, 6a, 6 Pro, 7, 7a, 7 Pro, 8, 8a, 8 Pro, 9, 9 Pro, 9 Pro XL
    
  • Honor 200, 200 Pro
  • Honor Magic V3, VS
  • Honor Magic4 Pro 5G, Honor Magic4 Pro, Honor Magic5/Pro, Honor Magic6 Pro
  • Huawei Mate 40 Pro 5G, Mate 40 Pro
  • Huawei P40, P40 Pro, P40 Pro+
  • Huawei Pura 70 Pro
  • Huawei Watch 2, 3, 3 Pro, 4, 4 Pro
  • Nubia REDMAGIC 9S Pro
  • OPPO Find X5 Pro 5G
  • OPPO Find N3 Flip, OPPO Find N3 Fold
  • OPPO Find N2 Flip
    
  • OPPO Reno 11F 5G
  • OnePlus 12 5G
  • Redmi Note 13 Pro/Pro+ 5G
  • Vivo X90 Pro, X100 Pro
  • Xiaomi 12T Pro, 13, 13 Pro, 14T, 14 Pro

   

  *Note: Available for selected plans only.

• Who is eligible to activate eSIM?

  Maxis eSIM is available for all Maxis mobile customers including Hotlink Postpaid and Corporate plans. It is available for new line registrations and existing customers.

• Where can I get Maxis eSIM?

  Maxis eSIM is available at all Maxis Centres, Maxis Exclusive Partners, and Maxis Online Store.

• Will I be tied to a contract if I activate eSIM?

  The eSIM is like any other SIM cards hence it is not tied to any contracts. However if you signed up on a new device package with Maxis, you will be tied to a contract.

• Do I have to sign up to any specific rateplan in order to use eSIM?

  There is no specific rateplan for eSIM. You can use eSIM with any current plans of Maxis Postpaid plan and Maxis Business plans.

• How do I activate the eSIM?

  Maxis Centre and Maxis Exclusive Partners
  The eSIM needs to be activated via an eSIM enabled device supported by Maxis. An eSIM activation kit will be provided upon request. Within the activation kit, you will find an activation card which contains a QR code needed for the set-up.

  For Huawei Watch - Compatibility between the watch and your mobile phone is subject to Huawei’s specifications. Depending on its compatibility, additional app plug-ins may be required. Please check this with Huawei for further information.

  Maxis Online Store
  Visit the Maxis Online Store and select eSIM as your sim type during your purchase of a new line. You will then receive an email with the eSIM activation steps. Follow the steps to activate your eSIM on your device.

• Can my existing physical SIM card be converted to an eSIM?

  Yes you can. You can convert your physical sim to eSIM via the following options below:

  Apple eSIM Conversion
  If you are using an iPhone, you can convert your physical sim to eSIM by following the step-by-step guide at Maxis eSIM Transfer Guide.

  eSIM Conversion via Maxis App
  If you are using an Android or iPhone, you can convert your physical sim to eSIM via your Maxis app.
  

• I accidentally reset my eSIM profile. How do I restore my eSIM profile?

  You can always download your eSIM profile again by scanning the QR code on the eSIM activation card that came with the kit. We advise that you keep the eSIM activation kit for future use.

  If you delete a profile, you will encounter an error:

  

   

  If this happens, you will need to create the profile again by following the setup instructions.

• Why do I need a Maxis eSIM profile on my device?

  Maxis’ eSIM profile is the equivalent to your conventional SIM, containing all personal SIM information. This eSIM profile allows the device to connect to our mobile network to send and receive calls, SMS, and access apps, independently without the need for Bluetooth pairing to your smartphone.

• I cannot find my eSIM activation kit/card. How do I download my eSIM profile again?

  You can visit any participating Maxis outlet to request for a new eSIM activation kit/card. Prevailing charges for SIM card replacement may apply. The mobile number will be maintained as the same.

• What should I do if the download of my eSIM profile failed?

  You can attempt to download again by scanning the QR code on the eSIM activation card. If problem persists, please walk in to Maxis store for assistance.

• I'm an eSIM user and getting my new eSIM capable device soon. Can I use the same eSIM on the new device or what should I do?

  No. An eSIM profile works only on one device and can’t be reused on a different device. If you’re getting a new device, you may get a new eSIM through the following method

  Maxis eSIM Printed QR
  Walk in to any Maxis store to request for a new eSIM printed QR. Do note that the usual replacement SIM charge may apply. For smooth transition and minimal disruption to your usage, we recommend you that you back up and restore all your information, apps details etc to the new phone before visiting Maxis stores for an eSIM replacement.

  Apple eSIM Transfer
  Transfer your eSIM from one iOS device to another (iPhone/Watch/iPad). Do note that the usual replacement SIM charge may apply.

  eSIM Transfer through Maxis App
  Convert your physical sim to an eSIM on your device (Apple or Android) or transfer an eSIM from one device to another (Apple or Android)

• What should I do if I sell or pass on my eSIM enabled devices?

  You should delete your eSIM profile by resetting your eSIM and terminating your subscription associated to the device. If your device has an active eSIM profile, future usage incurred on the device will still be billed to you.

• I tend to switch devices depending on my situation ie travel etc. Since now I’m using eSIM on my mobile device, how do I switch to other devices?

  For eSIM, any change in device will require either a new QR code (SIM replacement treatment) or transfer of your eSIM through the Apple eSIM transfer or Maxis App eSIM transfer. Do note that the usual replacement SIM charge may apply.

  As another alternative, you can also consider using the dedicated nano-SIM slot available in your mobile device.

• Can I change my eSIM to be used on the standard SIM card if I switch to a non-eSIM device?

  Yes, you can request to change to the standard SIM card at any Maxis outlet. Prevailing charges for SIM card may apply.

• My mobile device/Huawei Watch 2 was stolen/lost. What should I do?

  Please call our customer service hotline immediately to report the loss and request for temporarily suspension to prevent unauthorised usage. Please refer to Stolen SIM and Phone under Managing My Account for details.

• If I am traveling to Malaysia from abroad with an eSIM only iPhone 14 or iPhone 14 Pro model, can I download an eSIM on Maxis network?

  If you are here for short term-stay, you can take up Hotlink Prepaid. Alternately, you may roam on Maxis.
  

  If you’re here for long-term stay, Maxis eSIM is available on Maxis postpaid service including Hotlink Postpaid. Both Malaysian and foreign customers can register to our Maxis postpaid service at any of our Maxis Centres or Maxis Exclusive Partners. Terms and conditions apply. Click here for related FAQs.
  

• If I purchase an eSIM only iPhone, Apple Watch and iPad, can I use it on Maxis network?

  If you purchase an iPhone, Apple Watch and iPad with unlocked eSIM, you may use it on Maxis network. All you have to do is walk into any Maxis Centres or Maxis Exclusive Partners and request for an eSIM for your eSIM enabled device. Click here for store location.