eSIM Transfer

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• I’m currently using a Maxis eSIM on my mobile phone or tablet, and I have a new device. Can I move my eSIM to the new device?

  Yes, you can transfer your eSIM to a new device through the following options below

  Apple eSIM Transfer
  If you are using iPhone/Apple Watch/iPad, you can transfer your eSIM between iOS devices by following the step-by-step guide at Maxis eSIM Transfer Guide.

  eSIM Transfer via Maxis App
  If you are using an Android or iPhone, you can transfer your eSIM between devices via your Maxis app.

  Otherwise, you can walk-in to any Maxis Centre to request for an eSIM printed QR

• Can I convert my physical sim to eSIM and how do I do that?

  Yes, you can. You can convert your physical sim to eSIM via the following options below.

  Apple eSIM Conversion
  If you are using an iPhone, you can convert your physical sim to eSIM by following the step-by-step guide at Maxis eSIM Transfer Guide.

  eSIM Conversion via Maxis App
  If you are using an Android or iPhone, you can convert your physical sim to eSIM via your Maxis app

• Which devices support eSIM transfer?

  Apple eSIM Transfer Supported devices: iPhone: Xs, 11, and newer iPad: 2020 models and newer Apple Watch: Series 4 and newer Operating System Requirements: iOS 16.3 or later for both the current and new iPhone/iPad iOS 17 for iPhone Xs watchOS 10

  eSIM Transfer via Maxis App You can find the list of supported devices here. Operating System Requirements: iOS 17.5 or later Android 13 or later (note: not compatible with Huawei models)   Maxis App Requirement: Maxis App version 8.117 or above

• Do I need an Internet connection to transfer my eSIM?

  Yes, both of your devices need a stable Wi-Fi and cellular connection to transfer your eSIM. Please make sure you have a reliable connection during the transfer process.
  

• What are the steps to perform the eSIM transfer?

  You can follow the step-by-step guide at Maxis eSIM Transfer Guide.

• Is there anything I need to do before starting the eSIM transfer process?

  Apple eSIM Transfer

  • Make sure both your iPhones, iPad, or Apple Watch have a stable Wi-Fi or cellular connection.
  • Your new iPhone should use the same Apple ID as your current one, and both devices should be close together.
  • Set a passcode on both devices.
  • Your current iPhone must have a cellular connection and be able to receive SMS notifications.
  • If you have a supplementary line or are transferring from an iPad, keep your principal line nearby; the SMS OTP will be sent there, and you’ll need it to proceed.
  • If transferring from an Apple Watch, ensure both watches are paired with your iPhone.
  • The mobile line you’re transferring must be active. If you have a supplementary line, ensure your principal line is active too.
  • Know the registered email address for your account. You can find this in the Maxis app under Me > Contact Details.

   

  eSIM Transfer through Maxis App

  • Make sure the Maxis App is installed on the device you want to use for the eSIM transfer.
  • Ensure both devices have a stable Wi-Fi or cellular connection.
  • Your current device must have a cellular connection and be able to receive SMS notifications.
  • If you have a supplementary line, keep your principal line nearby for the SMS OTP needed to proceed.
  • The mobile line you’re transferring must be active, and your principal line should also be active if you have a supplementary line.
  • Know the registered email address for your account. You can find this in the Maxis app under Me > Contact Details.

   

• I need to enter my account owner email address for verification, but I’ve forgotten it. What should I do?

  You can find or update your account owner email address in the Maxis app by going to Me > Contact Details

• My Wi-Fi/cellular connection got disconnected during my eSIM transfer. What should I do?

  Reconnect to a stable Wi-Fi or cellular connection and then restart the eSIM transfer process from the beginning.
  

• If I had an Apple Watch paired to my old iPhone, will it automatically pair with my new iPhone during the eSIM transfer?

  No, you will need to pair your Apple Watch with your new iPhone again after transferring your eSIM to enjoy its cellular features.
  

• Are there any charges for eSIM transfer?

  Yes, here are the charges:

  • Converting a physical SIM to eSIM: RM0
  • Transferring an eSIM to another device: RM10 per transfer.

• Can I perform an eSIM transfer if my line has been suspended or barred?

  No, you cannot transfer your Maxis eSIM if your line is suspended or barred.
  

• Can I request an eSIM transfer while traveling internationally?

  Yes, you can. Just make sure your current phone can receive SMS OTP for verification.
  

• If I am a supplementary line user, do I need my principal line holder nearby during the Maxis eSIM transfer?

  Yes, your principal line holder needs to be nearby during the transfer process (this applies only to Apple eSIM transfers).
  

• I want to transfer my Maxis eSIM from my current iPad to my new iPad (under the Connect Plan), but I can’t receive SMS OTP on my iPad. What should I do?

  Since your iPad is a supplementary line, make sure your principal line holder is nearby to provide the SMS OTP needed for the Maxis eSIM transfer verification.
  

• I wish to convert my eSIM back to physical SIM. How do I proceed?

  Please walk-in to your nearest Maxis Centre and request for SIM replacement and specify that you require a physical SIM. Do note that the usual replacement SIM charge may apply.