Apple Watch and Maxis Postpaid Watch Connect 18 Plan FAQ

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• What is Maxis Postpaid Watch Connect 18**?

  Maxis Postpaid Watch Connect 18 is a secondary service which enables cellular connectivity for your Apple Watch GPS + Cellular. It allows you to share your mobile number, call, SMS and data from your mobile line with your Apple Watch even when your phone is not nearby or powered on.

  **Maxis Postpaid Watch Connect 18 was KNOWN as Maxis Postpaid 18 Watch before 20 Oct 2022

  We ceased offering Maxis Postpaid Watch Connect 18, for new sign ups please refer here.

• What is the monthly subscription fee Maxis Postpaid Watch Connect 18?

  The monthly subscription fee for Maxis Postpaid Watch Connect 18 is RM18/month.

• How much data will I be able to use on my cellular watch with Maxis Postpaid Watch Connect 18?

  Maxis Postpaid Watch Connect 18 allows you to share data from your mobile line.

• Will I be contracted with Maxis Postpaid Watch Connect 18?

  No. There is no contract if you just sign up with Maxis Postpaid Watch Connect 18. You will be contracted if you purchase Apple Watch with Zerolution on Maxis Postpaid Watch Connect 18.

• Will Maxis Postpaid Watch Connect 18 service allow me to make or receive calls when I am roaming or overseas?

  Sorry, international roaming is not enabled for Maxis Postpaid Watch Connect 18. You can use your cellular watch in Bluetooth mode when roaming.

• What devices are supported with Maxis Postpaid Watch Connect 18?

  Maxis Postpaid Watch Connect 18 can be used by Apple Watch with cellular with OS 6.1.1 (and above) which pair with iPhone compatible with iOS 13.3 and above.

• Who is eligible for Maxis Postpaid Watch Connect 18?

  All customers below are eligible to activate one (1) Maxis Postpaid Watch Connect 18 as supplementary line.

  • Maxis Postpaid 98/108/128/158/188/248/368
  • Maxis Postpaid Share 48 (Supplementary)
  • Maxis Family Plan 299/ 399/ 499
  • Maxis Family Plan Member and Additional Member 48

  If your primary line current has a multi-SIM service (also known as Share N Surf), you will not be able to activate Maxis Postpaid Watch Connect 18. You may get a Maxis Postpaid Share 48 to replace the multi-SIM, then pair and activate for Maxis Postpaid Watch Connect 18.

• My mobile line is contracted, am I still eligible to sign up for Maxis Postpaid Watch Connect 18?

  You may sign up for Maxis Postpaid Watch Connect 18 as long as your mobile line is subscribed to the eligible rate plans.

• Do I have to purchase Apple Watch from Maxis to sign up for Maxis Postpaid Watch Connect 18?

  You may sign up for this plan with your own watch or watch purchased from Maxis.

• I have purchased an Apple Watch from overseas, can I pair it with my Maxis mobile line and subscribe to Maxis Postpaid Watch Connect 18?

  Yes, you can pair your Maxis mobile line with Apple Watch which are supported by Malaysian networks. For list of Apple Watch supported by Malaysian networks, please refer to https://www.apple.com/my/watch/cellular.

• How do I activate Maxis Postpaid Watch Connect 18 on my Apple Watch?

  Here is the step-by-step guide on how to activate Maxis Postpaid Watch Connect 18. Before you begin, please make sure that your iPhone is on iOS 13.3 and Apple Watch on WatchOS 6.1.1. Your network is MyMaxis and network provider bundle is Maxis 40.1 and above (on your iPhone, go to Settings/ General/ About, scroll to Network for details).

• What happens if I change my mobile number (without changing my rate plan and iPhone)?

  Just reactivate Maxis Postpaid Watch Connect 18 with your new mobile number and proceed using your watch as usual.

• What happens if I change to new iPhone (without changing my service i.e., mobile number and rate plan)?

  If you have an existing active Maxis Postpaid Watch Connect 18 subscription, you do not need to sign up and activate the plan on your new phone; just pair your Apple Watch with your new iPhone to continue enjoying the benefits of Maxis Postpaid Watch Connect 18.

• If I wish to use my Apple Watch with a different mobile line (that’s one a different SIM and rate plan) but using the same iPhone, what do I do?

  Just activate Maxis Postpaid Watch Connect 18 with your new mobile line and proceed using your watch as usual.

  If you do not wish to use your Apple Watch with your previously paired mobile line, please contact us to terminate your Maxis Postpaid Watch Connect 18 plan that’s tagged to the line.
  

• I am changing to a new Apple Watch and my phone is currently paired with an Apple Watch and subscribed to Maxis Postpaid Watch Connect 18, what should I do?

  Your Maxis Postpaid Watch Connect 18 service can only be activated for one (1) Apple Watch at a time. If you wish to change to a new Apple Watch, please contact us to terminate the service for your old Apple Watch. After that, you are free to activate the service for your new Apple Watch.

• What happens if I terminate the mobile line which also subscribed Maxis Postpaid Watch Connect 18 plan?

  Your Maxis Postpaid Watch Connect 18 plan will be terminated.

• Can I still use my Apple Watch with Maxis Postpaid Watch Connect 18 if my mobile line is suspended?

  If your mobile line is suspended, your Maxis Postpaid Watch Connect 18 service will also be suspended.

• My iPhone supports dual SIMs (Physical and eSIM), how do I perform pairing with my selected number?

  To ensure that you are pairing with you selected number, just turn off the network for mobile line which is you do not wish to pair your Apple Watch and proceed to perform pairing for Apple Watch and iPhone like normal.